FedEx Complaint

Reviewed by ashresth

All FedEx Reviews

FedEx claims 'Delivered' and Package never received FedEx - Zale Jewelries

I ordered some items from Zale Corp for Valentine day gift. Tracking record shows the item left on Feb 7, 2015, supposedly delivered on Feb 11, 2015 at 2:11 PM at the front door. I did not see the package. I have camera at the front door, when anyone comes, I get an email with picture with time stamps. I explained to FedEx that I do not have the package and no email was received around 2:11 PM on Feb 11, 2015. This is a proof that the driver must have misdelivered it. FedEx said the delivery driver would contact them and they would let me know. On Feb 13, driver came by and kept insisting where he left the package. The camera is right on the top from that location. I showed him the camera and showed him how I get the email from any activities that happen at the front door. Despite that, the driver told FedEx he delivered it at the right location. FedEx calls me and closes the case simply because the driver stated he delivered at the right location, despite my camera explanation. THIS NEVER HAPPENED TO ME BEFORE, I HEAR ABOUT THESE THINGS, THIS IS THE FIRST TIME THIS HAPPENED TO ME. I don't think FedEx cares; they just don't like to admit their fault, and could careless about the consumer. Indirectly they are admitting, I am NOT being honest, but driver is, despite camera explanation.I have contacted Zale to investigate. Zale said they will investigate, and will refund me if FedEx cannot deliver the package to me.

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Review Rating: 1 out of 5
Reviewed By: ashresth
Company: FedEx
Product: Zale Jewelries
Date Added: 9 years ago

Dallas, Texas
Phone: 972-828-7011

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FedEx Complaint