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FedEx Support Ticket - Too slow

FedEx Support Ticket

Too slow

Created By: koogi's Picture koogi Last Reply: koogi's Picture koogi
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

2 items ordered 12 Aug, shipped 14 Aug from Athens Georgia, arrived 16 Aug Anchorage Alaska. Missed the daily Mon - Fri flights to Juneau Alaska. Called 23 Aug = FEDEX did not know where package was. Told me to wait until Monday 27 Aug. On 28 Aug they finally said they had package and wanted to confirm street address, only to tell me it will be delivered on 29 Aug. Waiting time for response they found items was 6 days = 8640 minutes even though I wrote and called several times. Result, still waiting for items (suit top and pants), a full 13 days after arriving in Alaska. Please note the less than 48 hrs to get from Georgia to Alaska (over 3400 milea).


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