FedEx Complaint

FedEx Complaint


h3nk's Picture Reviewed by h3nk

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Too much charges with ZERO capability


I just received my parcel from FedEx today and FedEx Indonesia charge me additional for documentation fee due to my parcel doesnt need to pay Import duty. It is just ridiculous. DHL, TNT, UPS even EMS never charge a cents for documentation fee. FedEx is just like a leach, good in nothing but keep sucking customer money. I have paid the top dollar for the delivery service and this is what I get. Like previous delivery, they really have zero capability to do custom clearance until I need to use my agent to release the goods. I dont understand why this kind of company exist in Indonesia?
If you dont have capability in Indonesia, its better for you to close your Indonesian branch!!!!!


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