FedEx Complaint

FedEx Complaint

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Terrible Customer Support


Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on FedEx .com and it says "Package delivered: no signature required". Called customer support to find out what was going on/what could be done; Opened a "Driver Fault" case and they gave the driver 48 hours to "Retrace his steps". WTF! So on Friday morning they called and left a voicemail stating that I should contact the sender of my product because they drive stated that he did indeed deliver my package. Well.... why don't I have it? because he didn't deliver! They suggested it was stolen...BS. I get tons of packages from UPS, DHL, and everybody else left at my door and no neighbor or anyone else in my apartment complex has ever messed with my packages.

I called back to see what the consequences the drive would face...NONE! They just said "Sorry, I recommend contacting the shipper". No one wants to here sorry after they have spent their money; and I still don't have my package. The fact of the matter is he didn't deliver, and probably still has my package.


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