FedEx Complaint

FedEx Complaint

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Fedex international hell


I would not have written a negative review if I was not thrown around so much. I spoke with person after person that told me something that contradicted what the last person said. For example: I spoke with someone that told me my package had cleared customs and would be to me Thursday. The next person I spoke with on Thursday when the tracking said there was a hold on my package at customs, told me it had cleared customes and made it's way to North Miami Beach FL and transferred me to someone who could put my package on hold at that location so I could pick it up Saturday. The person I was transferred to told me he was the same person I spoke with the day before and that the package would be delivered that day. On Friday I called again and was transferred to a different person that told me it didn't clear customs yet but when it did he would call me. I never received a call. The next day I could see that it had moved and made its way to Florida. I spoke with someone that told me I could not put the package on hold to be picked up because the sender doesn't allow that however he could put a note of a time for them to deliver it on MONDAY between 8-2 when I would be home to receive it. The person's note went unread because it is now 2:00 and I do not have my package and have to leave home. I got worried around noon and called the location directly in which I was transferred to international fedex to yet another person who could not help me and said the package would be here before 4:00. I told him nobody would be home and he said he didn't know how to help me. I'm sick and tired of this company. I cannot wait to have my package and I will sure as hell never use their services again. Much more research will be done about who is shipping my products in the future and orders will be canceled when I see FedEx. You lost a customer.


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