FedEx Complaint

FedEx Complaint

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FedEx customer service - parcel delivery


Why do companies use FedEx baffles me! Last year I purchased 2 TV's on sale from Circuit City. 1 was delivered, the other just said in Rhode Island for about 3 weeks. Finally I called Circuit City and FedEx both not knowing why the package was never delivered. Turns out FedEx lost it and because it was a sale TV, Circuit City only refunded my money instead of replacing it with the TV I wanted... I never did get my TV! Now Apple used FedEx to ship my MacBook from China... Guess what? They of course sent it to the wrong area. I'm in Michigan (US) not Canada... Why the heck did it go to Canada? Because FedEx is stupid and doesn't know how to run their business.... So now I must wait an extra 2-3 days for my MacBook based on their mistakes of course. I don't think I will ever make a purchase if the companies demand on using FedEx... If you want your packages to arrive, on time or arrive at all... DO NOT USE FEDEX!!!!!


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Comments


laNora says: (4 years ago)
 0
If every one that makes a purchase on line cancels the purchase because the company uses FedEx then consumers could put a stop to such horrible business pratices. I make many purchases on line and when I get to the end and for shipping and handling they say FedEx I hit cancel and then send an email explaining why. When companies quit getting business because they do business with FedEx. FedEx will take notice. On line companies need us the consumers FedEx needs those business. Take a stand and tell the company why you will not do business with them as long as FedEx is their delivery company.



DEBBIEJ says: (7 years ago)
 +1
OH HOW TRUE. I HAVE MY MEDICATION DELIVERED AND WHY THEY CHOOSE TO USE FEDEX BAFFLES THE HEEZY OUT OF ME. TODAY I TRACKED MY PACKAGE AND TO MY SURPRISE THEY CLAIMED MY HOME DID NOT EXIST. I CALLED AND THE CUSTOMER SERVICE REPRESENTATIVE WAS SO NASTY, SHE HAD BETTER BE GLAD THE PHONE LINE STOOD BETWEEN US! WHO THE HECK CAN WE COMPLAIN TO CAUSE IT SURE AIN'T CUSTOMER SERVICE. SHE HAD THE NERVE TO TELL ME TO USE THE PHARMACY, BECAUSE FEDEX IS NOT A PRESCRIPTION DELIVERY SERVICE (what!!!???) THEN SHE SAID, THE LABEL WAS ADDRESSED INCORRECTLY...THAT'S A HOOT, I WAS LOOKING AT THE LABEL SINCE, I WAS THE ONE THAT FILLED IT IN AND THE STRAW THAT BROKE THE CAMEL'S BACK WAS HER "GO TO THE DOCK AND PICK IT UP IT SHOULD BE BACK AT FEDEX BY 5:30PM!!! ISN'T THAT WHAT WE PAY THESE *&^% FOR ? PLEASE LET'S ALL BOYCOTT THIS $%@$ FEDEX!



BimBlogger says: (8 years ago)
 0
I'm a small business owner - shipped a package for a client and FedEx damaged his shipment (forklift holes in side of box - Mac tower was damaged. They would not settle claim so he did not pay shipping. FedEx then sent me, the sender, the bill saying they made an error and should have billed me. I faxed them the airway bill showing I'd checked "bill recipient" and give his account number. FedEx did not respond. Then FedEx out ME, the sender, in collection saying the fine print on the back of their airway bill shows that if they cannot collect from the recipient, they can collect from the sender. Is everyone aware of THAT nugget of knowledge? Good reason not to use FedEx. They have never addressed the recipient's damage claim but did find the time to mess up my credit. FedEx users beware!



BimBlogger says: (8 years ago)
 0
FedEx Unethical, Denies Claim, Puts Sender in Collection




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