FedEx Complaint

FedEx Complaint

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FedEx Non-Delivery Service


I sent two International Priority consignments from Namibia to New York (an art gallery) and South Korea (a university) respectively with detailed consignment notes after discussing in person with the local FedEx office about required documentation. None were commercial materials, though value estimations were included. Both parcels were returned to Namibia and will have to be resent at the same cost due to 'inadequate commercial invoices'. In both cases detailed contact information about the recipients were provided. FedEx did not even bother to contact the recipients for clarification IF purported customs issues were involved. Do not bother with FedEx if you expect delivery - postal services is more reliable.


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