a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC.
The package was picked up from Anjou, QC, brought to Mirabel, QC, where it
arrived at the FedEX Memphis, TN, facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, 2009, at 8:42 a.m.
When I opened package, the ring was not in the package, but the two lipsticks
were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for my missing
Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th, 2009. As 5:00 p.m. EST, I was told by the FedEx representative that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiancé, since he is the one who bought and shipped the ring. My fiancé told FedEx that he would like their organization
to search a little while longer for the ring.
After searching the rest of that week, FedEx told my fiancé that the ring could not be located and was offered to begin the claim process. My fiancé started the claim process on Tuesday, July 14th, 2009 and concluded the claim process on Thursday, July 16th, 2009.
My fiancé insured the package for $500. Although the ring’s actual worth was
more than $500, my fiancé was told by FedEx that this was the maximum amount the package could be insured for. My fiancé received a check on Friday, July 24th, 2009 for $564.00, the $500 insurance amount plus the shipping costs.
The official story is that FedEx “lost” my ring, but obviously, one of FedEx's
employee stole the ring since it was the only item that was missing from the
Because of FedEx's predatory insurance and claim policies and their organization "misplacing" (stealing) my ring in the first place, my fiancé lost a great deal of money by not receiving the full amount of the ring.
After this entire experience, I have to say that I feel doubly victimized by
FedEx. Not only was our merchandise (the ring) stolen from us but we were also cheated out of our money by only receiving a small portion of the ring’s worth.
Receiving an engagement ring is a dream for many women. Unfortunately, FedEx has destroyed that dream for me.
Needless to say, I will not be using FedEx ever again and will actively try to avoid ordering from companies that use their delivery service.
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