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FedEx Complaint - FEDEX Workers and Delivery guy RUDE!!!
FedEx Complaint

FedEx Complaint

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FEDEX Workers and Delivery guy RUDE!!!


On 3/26/2015 I had gotten a confirmation email for my package and looking at the confirmation it said package delayed!! My package was delayed because my address was apparently incorrect(which was not true at all)!!! I had made sure that the sender had the right address and confirmed with me that everything was correct!! My package was supposed to arrive 10:30am that morning of 3/26 but never showed so 10 minutes I call fedex and explained the situation and two different people I spoke with on the phone rudely straight up said "Well YOU need to make sure that the sender has the correct address that is not our fault!" Pretty much was what they said!!! They were able to get a hold of the driver and trying to get him to come back to MY right address and some woman told me that he wouldn't able to come back to my area until late afternoon!! I said "Do you guys not realize that inside this package is a live reptile?" I guess they were well aware!!! I told both people on phone that if this reptile dies on their hands that I was going to be furious!! They didnt seem concerned or acted like they cared!!! Plus I had stuff that I had to take care of that day and the fact that my package showed up late because they had a mistype!!! The driver comes back 5-10 min later(I talked with him on the phone I gave him my address and he threw a fit saying "Oh its a 15mile drive!" I told him that its 5-10 minute drive at least!!! He said he would be there soon) Well upon arrival I'm waiting outside and he comes up to me shoves the box in my face and says "YOU need to make sure that you have the correct address blah blah and blah!" My address was correct and fedex made the typo not me nor the sender!!! I am very disatisfied with the workers at fedex and how they treat their customers!! Always whenever I ship a reptile through them there's always a problem with shipping or delivery people showing up late and being rude!!!! Poor customer service if I had to say!!!!!! NOT HAPPY!!!!!!


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