FedEx Consumer Complaints All Reviews

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FedEx Reviews

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  • Terrible Customer Service & Organization



    Well, I've never had issues with packages being sent to my apartment. If UPS delivers a package to my apartment they are kind enough to put the package on our patio, under our barbecue, or at the office. BUT NOT FEDEX! I paid for overnight shipping and received the email stating it had been delivered and left in front of my door!! I was at work at the time and assumed they would leave it on our patio or at the office like someone with common sense would. Needless to say, my package was not there when I got home. I contacted customer service and the woman who "helped" me said... More...
    (Delivery Services)
    loveshounds93's Picture   loveshounds93    0 Comments   Comments
  • Fedex is awful



    I have ordered multiple packages from online companies. Every... single... package that comes through fedex is in someway "delayed". What is the point of ordering overnight shipping and not receiving the package? If I was a company and instead of giving the customer what they payed and just simply putting a big "NA" on everything- I wouldn't last long. UPS by FAR is not only the more reliable company, but they are actually able do their jobs. I have officially came to the conclusion to never order anything online unless it can be shipped by USPS or UPS. More...
    (Delivery Services)
    UPSFTW's Picture   UPSFTW    0 Comments   Comments
  • fed ex cant get it righ



    Ive had problems with fed ex every time something is shipped threw them.they can never find my house, i always have to give them directions,and now they couldnt find it again so i gave them directions again and they still failed to get my package to me so it was scheduled for the next day but they put the package on the wrong truck.fed ex is a joke, i have never had these kinds of problems with any other shipping company.they realy need to get it together. More...
    (Delivery Services)
    whocares4this's Picture   whocares4this    0 Comments   Comments
  • Fedex customer service



    Worst customer service I have every received. Less than helpful, sounded annoyed to be bothered and very rude tone. I will never use Fedex and if a company i want to order a product through uses Fedex, i will find another company. In fact, i will pursue getting people to not use a company not willing to help their customer base. Needless to say they will never see another overpriced shipping fee cent from me. More...
    (Dry Cleaning, Laundry)
    coreyman20's Picture   coreyman20    0 Comments   Comments
  • $500 XBOX ONE



    MY HUSBAND'S $500 XBOX ONE WAS JUST LEFT ON OUR FRONT PORCH WITHOUT A KNOCK ON THE DOOR OR ANY CONTACT IN MAKING SURE THAT IT WAS SAFELY DELIVERED. WHEN I CALLED CUSTOMER SERVICE, THE LADY INFORMED ME THAT THE DRIVERS ARE NOT REQUIRED TO KNOCK ON THE DOOR OF HOUSES TO MAKE SURE PACKAGES ARE RECEIVED. SO, A $500 XBOX ONE WAS JUST LEFT WITHOUT ANY KNOWLEDGE THAT IT WAS SITTING ON THE PORCH. WHAT WAS A KNOCK ON THE DOOR GOING TO HURT THEM????IT ALSO TOOK 10 DAYS TO RECEIVE FROM TEXAS. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Big Sky Tee



    So I was suppose to get a package yesterday and it says it was delivered yesterday to my doorstep. Guess what I was home all day and not a single FedEx truck was in the neighborhood nor did he come to my door at all. So I called made a claim and all they did for me every time I called was direct me to a person who wasn't there! I was even told that the guy who delivered the package would stop by my house to make sure it was the right house and he never showed up. I needed that tee shirt for march madness well guess I know who I'm not shipping through and anymore! More...
    (Miscellaneous)
    siouxfan95's Picture   siouxfan95    0 Comments   Comments
  • fedex (late delivery)



    FED EX SUCKS. I WAS SUPPOSED TO RECEIVE MY PACKAGE 4 DAYS AGO. THEY CLAIM THEY COULD NOT FIND THE ADDRESS. OK, APPARENTLY IT IS UP TO YOU WETHER YOU CALL OR NOT TO FIND THE HOUSE BECAUSE YOU ARE USING YOUR "PERSONAL CELL PHONES". WOW, WHOOP DE DOOO... WHY SHOULD WE GIVE YOU OUR PERSONAL NUMBERS IF YOU DONT WANT US HAVING YOURS. I COULD CARE LESS ABOUT YOUR NUMBER I WANT MY DANG ON PACKAGE!!!!!! YOU GUYS SAID ON THE PHONE THAT IT WOULD BE DELIVERED TOMORROW, MONDAY, MARCH 17 BUT ON YOUR FEDEX TRACKING WEBSITE IT SAYS ESTIMATED DELIVERY DATE TUESDAY. I HATE YOU. I WILL NEVER AND I... More...
    (Mobile Phones)
    AlexisRalston's Picture   AlexisRalston    0 Comments   Comments
  • FedEx delayed delivery and took packages to unknown home.



    I placed an order Walmart.com on Thursday, March 6, 2014 and paid for expedited shipping that guaranteed my package would arrive no later than Monday, March 10th. Walmart.com quickly shipped my items and again stated that my items would arrive no later than Monday, March 10. The FedEx website also stated the same deliver date when I checked the tracking numbers for each package. Yesterday, Monday, March 10, my packages were supposed to be delivered by FedEx after paying for express delivery. I contacted FedEx after their tracking system showed that my packages hadn%u2019t made any progress... More...
    (Delivery Services)
    eyoung85's Picture   eyoung85    0 Comments   Comments
  • Atrocious service.



    The customer service representatives are absolutely incompetent in their job. I spoke to a half dozen 'reps' and each one assured me my package would arrive promptly more than a week ago. I'm still waiting on the package that hasn't moved from the current state it is in. The tracking feature on their website is a joke, each date of suggested delivery has come and gone and still no package. More than two investigations later and I still have yet to receive my package after again being assured of a prompt delivery. If and when I ever receive my package that will be the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Lopez's Picture   Lopez    0 Comments   Comments
  • Have issues EVERY time



    I have issues EVERY time something is shipped with FedEx. Packages are ALWAYS late. I never get anything on time. I can't tell you how many times it will be marked "out for delivery" only to be brought back and sometimes not delivered till days later. I have also had issues with it being marked as delivered and it's not here. I will call and they say yes, it was delivered (even though I was home all day and know otherwise) and be of no help. Then it shows up days later. I was supposed to get a package today, it was overnighted, and of course it is not even in the state.... More...
    (Delivery Services)
    Amandalh1234's Picture   Amandalh1234    0 Comments   Comments
  • Always late



    My medication is shipped overnight and supposed to be delivered between 8 and noon the next day. FedEx cannot leave it on the doorstep because it MUST be signed for. I cannot tell you how often I sit at home ALL DAY waiting for my medicine to be delivered. Why no consistency? One month it's delivered at 1pm and the next month I have to wait until 4:30 pm. When I try to go to class they always attempt to deliver it at 10 am, and then I am stuck waiting till the NEXT DAY. I am sick and tired of calling corporate every month and getting the run around. It's medicine! Is it too much... More...
    (Delivery Services)
    MissMeliss06's Picture   MissMeliss06    0 Comments   Comments
  • FedEx Smartpost via USPS Delivery needs to go...



    In most cases I use UPS or USPS. Whenever I buyfrom Amazon directly they use FedEx Smartpost. There is nothing good I can say about it. FedEx loves taking their time processing and moving packages. I can't believe that they take almost three days to get it out of one city. Then FedEx takes forever to tet the package to USPS. Always a delay in processing and shipment once USPS receives the package. This is anegative rview on tge work ethic of Amazon, FedEx and USPS getting a package to the buyer on a timely manner. More...
    (Delivery Services)
    angrykrnmboy's Picture   angrykrnmboy    0 Comments   Comments
  • fed ex is horrible



    so i paid for faster shipping 2-3 days 7 days later no package it is 5pm and they said it would arrive by 12 yesterday. it has been in transit in my own town for 2 days going on 3 now? i live in small fl city there is no way at all possible thats true unless they are just driving around with my package not delivering it lol? this is my second bad exp with them i usually go thru ups but this time the place i ordered thru said my package was to heavy and sent me through to fedex..btw this is fedex express. they are a horrible delivery service and if you can go through ups or ANYTHING else do... More...
    (Delivery Services)
    rosaay's Picture   rosaay    0 Comments   Comments
  • Worst customer service ever!



    Worst customer service ever! My fiance ordered a jersey and paid for overnight shipping for his jersey a week prior to our game. The day of our game he contacted them from 10:30 in the morning until we left for our game. We drove 20 minutes out without his jersey while we were on the phone with corporate and she told us the package was delivered. So we had to turn around and go get it which was a huge inconvenience and even after mentioning multiple times a refund for overnight shipping, the "corporate" office did NOT offer to do anything for us or reimburse us the $20 for... More...
    (Delivery Services)
    katelinhannah's Picture   katelinhannah    0 Comments   Comments
  • Delivery Failure on priority shipment



    I had sent a gift on 26th through Fedex on overnight priority shipment. It was committed to be delivered the next day that is 27th. Till 6 pm in the evening the online tracker was showing it in transit. The call centre support is still investigating the exact status and why was it in transit. I have been charged Rs190 for the same. More than the money it was a gift ordered online and sent on priority on special request. A COMPLETE FAILURE ON COMMITMENTand TOTALLY UNEXPECTED FROM FEDEX More...
    (Delivery Services)
    MOHITSURANA13's Picture   MOHITSURANA13    0 Comments   Comments
  • FedEx/USPS combination does not seem to work. Deliveries hardly on time



    I used to love FedEx but in the last year something has happened that has really discouraged me from wanting to use them. My packages use to show up on time all the time. Now it is hit and miss. I have nothing against USPS but when they deliver my package I am last on the route so my packages are delivered late when they do come. Before the combo they use to knock on my door loud, sometimes more than once. That does not happen anymore. All I ever see when tracking packages is delays due to weather, but most times my packages that are delayed are not shipping from the area affected by this... More...
    (Delivery Services)
    Klonopin's Picture   Klonopin    0 Comments   Comments
  • Late Deliever



    The FEDX located at 12556 old galveston road, emailed me said my package was delivered at my door at 10:37 am 2/20/2014 tracking number 797935874781, someone was home all day and did not see a package, and I verified with my neighbors who said they did not see a FEDX truck come by today, I live in a cotasack. So I make a dispsute with FEDX, everyone tells me that yes it was delivered, I contact the sender, they assure me that the FEDX in webster address is above, had indeed delivered it on 2/20/14. Well today 2/21/14 I get home and the package is here. I did not like to be lied to, I knew... More...
    (Delivery Services)
    CustomerN1's Picture   CustomerN1    0 Comments   Comments
  • FedEx sucks



    So I bought some things off of walmarts website and everything has ether came early or on time no problem but today my sons toddler bed was supposed to be delivered. When I checked online it said in transit at my local facility so I called and was assured it was out for delivery today. Well, one of my packages came like it was suppose to but the bed did not. I have been sitting at home waiting all day for it to come so I did not have a huge box sitting on my front porch for someone to steal or the rain to get wet as it is suppose to rain any minute. So i call back and let them know it did... More...
    (Delivery Services)
    Fedupmom926's Picture   Fedupmom926    0 Comments   Comments
  • Home Deliveries



    Fed Ex has bungled deliveries to my home and business location 75% of the time. Their customer service responses are robotic and after dealing with mis-delivered items on numerous occasions they have the nerve to say " thank you for choosing Fed Ex." I never choose Fed Ex they are unfortunately the choice of my suppliers. UPS get's my deliveries correct every time. More...
    (Delivery Services)
    965enobt's Picture   965enobt    0 Comments   Comments
  • Garbage



    By far the worst service I have ever had! They were suppose to deliver flowers to my girlfriend for Valentines day at her work, which never happened, then when I went to pick it up they said it could not be released to me because my name was not on the package. Oh really no way? Maybe because it was addressed to her and her work address. So you are telling me that I now have to have her come pick up her own Valentines flowers!!!? How hard can you job be? Can't even give me a call to let me know that you weren't able to deliver and that you suck at your job? I will be sure to never... More...
    (Delivery Services)
    Jbak90's Picture   Jbak90    0 Comments   Comments
  • bad delivery



    they deliver my package 1 day earlier than my expected delivery date that's why i missed it. then the next they i put the door tag with my sign on my door but still they didn't deliver the package. and today 2/14/14 i really need the package but they say i need to wait up to 8pm to get the package. but the thing is its useless anymore because i really need the package before 3pm today. all this delivery sucks More...
    (Delivery Services)
    reinermane's Picture   reinermane    1 Comments   Comments
  • Fedex International consignment handling mess up.



    I shipped food grade nutrition oil supplement for my mother to India. The package was shipped by the manufacturer who regularly ships to India and knows the process. however, Fedex DOES NOT handle custom clearance at all for such consignments which are absolutely allowed in the country. Local Fedex representative totally disowned everything and asked us to hire a broker which was a very painful and costly affair for us just to complete the customs clearing, duties to be paid apart. On the other hand when I send similar packages using UPS or DHL I face absolutely no problem and the package... More...
    (Delivery Services)
    Famo's Picture   Famo    0 Comments   Comments
  • NEVER USE FEDEX



    I ordered an item via Amazon and it was shipped through fedex from Delhi..When I contacted the customer care in Bangalore,they said the vehicle had broken down..Then they said it had not yet arrived in Bangalore though their tracking services showed it had..When I called to fing out whether they could deliver it in the morning instead of later in the day,they were extremely rude and banged the phone down..They did that several times..After mailing them I got a whole lot of apologies but they stuck to their stand and refused to deliver as promised..They are a bunch of IDIOTS who don't... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    smitalex78's Picture   smitalex78    0 Comments   Comments
  • SMASH, Crackle, Pop



    We shipped several shipping grade boxes from Boston to LA with FedEx and all of them arrived smashed, split open, with small and LARGE wholes in them and each of them were noticeable taped up by FedEx because our personal items were falling out. I'm a very meticulous packer and took special care to make sure everything was bubble wrapped, pop corned and secure. The boxes looked like they'd been run over. Literally. We are EXTREMELY disappointed by the lack of care and professionalism of FedEx in additional to the extra hassle we are being given by their customer service department... More...
    (Miscellaneous)
    sunshine82's Picture   sunshine82    0 Comments   Comments
  • SHIPPING



    I ordered something on Amazon and this is the first time they used FedEx. They said they delivered it at 1:01pm. Well guess what I was home at that time and NO ONE KNOCKED. It's impossible I didn't hear it because my living room is a few steps away from the door. And I live in an apartment so there's only 1 door? Impossible for them to knock in a different door right? But let's look at some possibilities on why I didn't get it. - The driver was probably too lazy to get off the damn truck so he decided not to. My apartment has stairs and he/she probably hate stairs.... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    andiee's Picture   andiee    2 Comments   Comments
  • Unending delay



    I have a package coming from Irving, TX to STL, MO, which was sent out on 1/3/2014 and today is Friday 1/10/2014 and they are going to only deliver it on 1/13/2014. Their package tracking site has been updated three days in a row citing bad weather, which is false. There was a snow storm over the last weekend and the weather was not good on 1/4 and 1/5. I and the whole community around me drives out and in to the neighborhood without any issues, however FedEx delivery cites weather as a reason for non-delivery. USPS has been delivering mail everyday without any issues. I will never use nor... More...
    (Delivery Services)
    rixse's Picture   rixse    1 Comments   Comments
  • FedEx horrible shipping



    I live in Indiana and had a package coming from Ohio, the next state over. FedEx ground shipping maps indicated that I would have received my package within 3 days tops. I have yet to receive my package and it has been over a week. Not only was my package not here, but they did not update and tracking information on my package the whole time so far so I have no clue where the package is or anything. I am very upset, I kinda expected a little more out of FedEx. More...
    (Delivery Services)
    bigbadwolf's Picture   bigbadwolf    0 Comments   Comments
  • Website Useless



    Wasn't home for a delivery and wanted to send to a different address (my work) so I would be there to accept the item. Attempted to register on website to set up the new delivery location (which they suggested doing on the slip they left) Website asked me a ton of ridiculous questions like previous addresses, last four digits of my driver's license, first name of someone living at my address and so on. First of all, it's creepy knowing that they know some of this stuff, but after answering them the website would not allow me to go any further stating I attempted too many log... More...
    (Delivery Services)
    Tooly's Picture   Tooly    0 Comments   Comments
  • lies and no delivery



    I tried to have a printer shipped to me and because of the overload of packages before Christmas, instead of saying it would be delayed, they lied. The first time I called to check on the package, they said they attempted delivery, but no one was home. (I was home all day.) The second time, they said "the business was closed". (Again, I was home all day.) Remarkable, as the delivery was to the same address, a residence. Neither time did they leave notice of attempted delivery. Finally, they told the sender that we were blacklisted due to an "altercation". Never told us... More...
    (Delivery Services)
    emu7224's Picture   emu7224    0 Comments   Comments
  • Worse delivery company



    I WAS EXPECTING AN OVERNIGHT PRIORITY PACKAGE SINCE THE 24TH OF DECEMBER AND ITS NOW THE 30TH OF DECEMBER AND ALL IM GETTING IS THE RUN AROUNDS FROM THE DISPATHCHER,STATION,CUSTOMER SERVICE AND A WHOLE LOAD OF LIES AND COVER UPS BASED ON WHEN MY PACKAGE WILL BE DELIVERED. ALL IT SAYS WHEN I TRACK IT ONLINE IS THAT ITS IN THE FEDEX TRUCK FOR DELIVERY BUT ITS NEVER CAME. THIS IS THE WORST COMPANY TO HAVE PACKAGES DELIVERED FROM. I DONT RECOMMEND ANYONE TO THIS COMPANY BECAUSE IT IS USELESS,SLOW,AND ALL LIES, More...
    (Delivery Services)
    Pistoffguy1's Picture   Pistoffguy1    0 Comments   Comments
  • Law Offices



    we expect a overnight package sent from Oklahoma City, OK last Monday 12/23/2013 and until today 12/30/13 still have not received a package from Fedex; I called due to the fedex tracking system show that our office was closed -no attempt delivery. THAT IS NOT CORRECT our office is open 9 to 5 and expected the package from Fedex. When called rep. just said I am sorry!!! This is not the answer. Regular mail may be quicker that Fedex overnight!!! This is outreach, no way that I can reliable any future shipping through Fedex. More...
    (Delivery Services)
    benguyen2231's Picture   benguyen2231    0 Comments   Comments
  • Digital camera from Cameta Camera



    I purchased a digital camera and paid $25 for Fedex 2nd day delivery. The purchase date was 12/23/13 and the item based on tracking information was supposed to be delivered by 8 pm on 12/26/13. After spending the whole day at home to receive the item (to risky to sign off for Fedex to leave item on outside front porch) to my total disappointment the item never arrived and Fedex never called me to let me know that the item would not be delivered on 12/26/13. To me this is unacceptable because tracking showed that the item had arrived in East Boston , and my house is approximately 20 minutes... More...
    (Delivery Services)
  • LIARS!!!!!



    I orderd a gift for my wife on sunday the 15th and I shipped it with 2 day express. well I was out of town and when I got back on the 19th it had still not arrived. I have spent everyday since then on the phone with fed ex and all I got was it will come tomorrow it will come tomorrow. so I called today the 23rd and when I spoke to someone that actually does their job I found out that it lost its label and got shipped back to VS today. so if any of the 6 people I had talked to in the past few days would have done their job instead of just handing me a line of shit I could have went and... More...
    (Delivery Services)
    Txshade1's Picture   Txshade1    0 Comments   Comments
  • Several of my children's Christmas presents didn't arrive



    I have ordered several of my children's Christmas presents on line this year. All have been delivered that utilized USPS or UPS. For some reason, all of the businesses that sent packages out FedEx are over due or lost. 2 of these packages are expensive Santa gifts. Packages are not following a direct route. They were sent form the state next door and for some reason traveled all the way to Kansas and now are just sitting there for the past several days. Some have said they are out for delivery for the past 4 days and have not yet been delivered. One disappeared somewhere in... More...
    (Delivery Services)
    tonibrun's Picture   tonibrun    1 Comments   Comments
  • Late Delivery



    I ordered a TV and though the tracking says there are no delays with my shipment, it's nearly a week late and no attempts have been made to deliver it. I emailed FedEx about the problem and heard nothing back. The shipment is in a town less than thirty minutes from my house but has been sitting there for ten days and hasn't moved. If there are no delays, why is my shipment so late? More...
    (Delivery Services)
  • Late



    I was told that my shipment (almost $1,000) was to arrive on the 4th of December, and now it is the 5th of December. So I call FedEx and they tell me that it will not arrive until tomorrow. When I asked the representative why it had been delayed he told me that he didn't know. I asked him if I should anticipate the package being late tomorrow and he said I don't know. I need this package as I am leaving the country in a few days and am going through stress of not receiving it on time and having to pay out of pocket to ship it to the country I am in. I understand it's the... More...
    (Delivery Services)
    MadMarine1's Picture   MadMarine1    0 Comments   Comments
  • Fedex has a policy of lying to customers!



    We have ordered fedex supplies (boxes, pouches, bags, envelopes, etc.) a number of times online and every single time - EVERY TIME - we receive our orders WEEKS late and only after repeated requests by phone to follow up. Last week I called to order 50 boxes. I was ASSURED I would have those boxes by today but when I checked online, the order did not show as shipped so I called. I was told by the rep that they had not gone out and they didn't know when they would arrive here. More...
    (Delivery Services)
  • Lazy Incompetant Drivers



    Fedex website offers customized delivery options on a very unfriendly site. BUT, what good is it if the drivers are too lazy to look at the information. I had ordered an expensive christmas tree and Balsam Hill unfortunately uses Fedex. I was at home waiting for delivery, when finally at 4pm I decided to check the delivery site. It stated delivered and left at front door at 11:55am. It was not, the driver never buzzed or called at the security gate (information was on my profile) and left the item by the road where anyone could have picked it up. Luckily my son, who lives down the street... More...
    (Delivery Services)
    pargi70's Picture   pargi70    0 Comments   Comments
  • Un-bearable website and service



    Fedex's online presence and delivery service leaves much to be desired. The last package I received from Fedex was left with my neighbor on the first delivery try. I live in an apartment complex in the city, and quite frankly, I don't really know my neighbors that well. More to the point, I order a lot of stuff online; if they were to deliver everything to my neighbor, she'd be signing for something twice per week! I'm the customer, if I'm not home, give me the option before bothering my neighbors. When I tried to set up a delivery time on their website to avoid... More...
    (Delivery Services)
    Cuthalion1's Picture   Cuthalion1    0 Comments   Comments
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