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FedEx Reviews

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  • Mishandled Delivery

    Tracking Number: 787610473119 I have a package that was shipped from New York to Maryland on Tuesday, September 5th, for a Wednesday delivery. It did not arrive even though the tracking website showed "Out for delivery." A number of calls to various FedEx representatives yielded a wide variety of answers; all of them wrong. Not one customer service agent was reliable or even courteous. I was told that the package was being sent to Orlando, that I would have it the next day, then the next day. Yesterday I received an email saying the package would be delivered... More...
    (Delivery Services)
  • nasty customer service ever

    The lady at counter was so nasty and no help. This was the first and last time I use their services to overnight a package. Like I said she did not help because when I asked for assistance she gave a look as if I was bothering her and just gave me a paper and said fill this out. She got even worse when I tried to pay with a $100 bill. No name tag to report her name but her the employee 5261270 at 100 redneck Ave Moonschie NJ More...
    (Delivery Services)
    Perez101's Picture   Perez101    0 Comments   Comments
  • Fed Ex lost my package

    DO NOT use fedex "2day" shipping. I shipped a package and supposedly it was delivered to me on a Friday. Well I never got the package, and each day I called before Friday and after Friday I was REPEATEDLY told that my package wasnt even in the system. I was also told that when Fed Ex recreated my label, THEY did not put my apt number on the shipment. The driver swore that he dropped the packaged off- which was not true bc he didnt even have an apt number to take the package to. I filed a claim and it was denied bc I neglected to put the declared value on the package to begin... More...
    (Delivery Services)
    Csmith17's Picture   Csmith17    0 Comments   Comments
  • Worst Shipping Company in the world

    FedEx is by far the worst shipping company in the world, yes I said it the worst in the world. I ordered a beautiful table set, and the company used FedEx. I knew once my package shipped off there was going to be a problem, because my previous experience with FedEx has been a disaster. So I decided to wait outside after working 8 long hours, I sat from 8am-11:30am 3 days in a roll. My Package never came and the driver lied and said I was not home 3 days in a row. I was outside waiting from 8am-11:30am FedEx never showed up, the driver Lied and said they came but he never did. So then FedEx... More...
    (Delivery Services)
    BlueWinter48's Picture   BlueWinter48    0 Comments   Comments
  • Fedex delivering horrible and incompetent service since 1973

    My order was supposed to arrive on Thursday since I paid for it but it didn't. I called Fedex customer service and I spoke to a guy who told me that the package is still in Japan and since, it was international he transferred me and I then spoke to a lady who then told me that my order is still in China and not in Japan. So, now I'm thinking WTF! they don't even know where my package is. I called customer again, this time they said that it was in Japan for 4 days and they don't know why it hasn't shipped out yet. Fedex customer service is incompetent. Fedex- Since... More...
    (Delivery Services)
    tzlazder's Picture   tzlazder    0 Comments   Comments
  • Incompetent business

    I have two orders FedEx was paid to deliver to me that I have not received and they refuse to hold themselves responsibility for loosing them. I am currently out $450 and they have no answers to where they left my packages or refuse to try to retrieve or compensate for the package. They were unsympathetic and noncompliance to the needs of a coustomer. I will make sure I never buy from a company that only ships with FedEx. I don't need the hassle. It has been a timely and useless experience. I'm glad I don't have stock in this company, because if this is typical service... More...
    (Delivery Services)
    Constance0518's Picture   Constance0518    0 Comments   Comments
  • Never delivers

    Used fedex, paid for fast delivery in order to get a birthday present on time.... the driver lost the package and they only got me it a week later. Then a few weeks later, i had an animal shipped from a breeder overnight next morning. They lost it and i'm still waiting. Nice to see fedex gets away with robbery(not delivering at speed you pay for) and animal cruelty. I stress anyone that can, use anything else... even usps is better, fedex has been the worst i've ever dealt with. I have never taken the time to review anything online before this incident. The lady on the phone... More...
    (Delivery Services)
    Don25's Picture   Don25    1 Comments   Comments
  • rude

    I ordered a package was supposed to be delivered by april 8th, the 12th i call in to find out what is going on as its been shipped all over the usa. the lady i am talking to is saying something like shipped overseas..i have no clue what she is saying, so i ask to speak with someone who speaks english, so they go and get me someone else i can't understand. now thats great customer service. so now they are mad because i want to speak to someone who speaks english and they go into the shipping and put this..Delivery exception - Rerouted to correct delivery was at my local... More...
    (Delivery Services)
    miloman2's Picture   miloman2    0 Comments   Comments
  • Again unwarranted charges that I will report to French Customs

    I'm so tired of having your company and other express services add unwarranted charges when shipping commercial goods that are under the country's stated limits for supposed "customs filling". I can do my own customs filling. Already I paid more than the price of the goods to have Fedex ship the goods then they add 11%u20AC in "OTHER fees not subject to TVA, filling fees of 12,50%u20AC, plus TVA (taxes on your fees)!!! I will be sending this directly to French Customs as a complaint for them to continue to investigate such fraud. People don't pay, you do not... More...
    (Delivery Services)
    jel888's Picture   jel888    1 Comments   Comments
  • Fed-Ex Frustrated

    I have worked in industrial businesses for most of my life and using Fed-Ex weather it be Freight or just ground services it is the most frustrating experience EVERY SINGLE TIME. I have an account and the website is not user friendly, it is constantly telling me our account is not up to date. In the end I always have to call and schedule everything. UPS is much better More...
  • my items in courier worth $800 got stolen

    my items worth $800 got stolen before reaching India.The employees are not hepul at all.They lie every single day.Sometimes i get email that it stuck india and then they sid that its stuck in us because the box was empty.Now they say i could get only $100 refund i have not paid $10 for full refund.Since im a new customer so i didnt about that nor ur employee told me about it.Ipaid $160 for priority,if someone would have told me about full refund insurance,i would paid for it also.Now I want my full refund back its totally ur fault.Moreover the employees who pick my calls on tollfree no are... More...
    (Shopping, Chain Stores)
    angel22's Picture   angel22    0 Comments   Comments
  • Where's my package?

    Tracking ID - 721887117764 My package was being sent back to the seller without my knowledge. On the delivery they asked me to pay Rs.2165, I asked them to give me bill for that.The delivery person said that they attempt 3 deliveries so it will be delivered tomorrow with all the documents. I waited for 2 more days and when I contact the Fedex office they simply said the package is being returned. I would like to know 1.Why dont you attempt 3 times delivery as you promised? 2.Why dont you inform me before returning it? 3.Why dont you bring bill if I need to pay extra? and Why... More...
    (Delivery Services)
  • Bad and very unprofessional service (NEVER USE FEDEX!!)

    shipped parcels from London to Jakarta and how has tons of documents to be submitted (which are not logic at all). They hold my parcels from two weeks ago till now and I need to pay warehouse fee everyday. Thought Fedex just want to hold my parcels so that I paid the warehouse fee very expensive. The staffs couldn't do anything except calling me everyday asking for this document or that document and they can't released my parcels till now. How useless the staffs are. Very dissapointing and shameful shipping service. I will never use it again!! More...
    (Delivery Services)
    Darksugar17's Picture   Darksugar17    0 Comments   Comments
  • Terrible service all around

    778233046131 I requested that for this package and 2 others, that I would be contacted so that I can give proper delivery instructions. I received no call from customer care. No call from your company at all. I received my other two packages, on two different days, on Tuesday, January 25th, and Wednesday, January 26th, of which they both were left unattended and no previous notice. I then received a notification from my account on your app saying all three packages were delivered, but I did not receive my last package today, January 27th, as I was notified. Besides your bad customer... More...
    (Delivery Services)
    Geehoney99's Picture   Geehoney99    0 Comments   Comments
  • del pushes out day cannot pickup

    ordered item on ebay seller chose fed ex to deliver. every thing ok untill the pack got to mpls st paul area then del was pushed out 1 day each day as pack moved through 4 sub cites. never in minnetonka mn where it was to be delivered.. so i thought maybe i could pickit up in rogers . of course ther is no person to call or??del just moved out another day so i will get it when you decide to del .when will that be ?? i will not againbuy from someone who uses fed ex nor willi use your company. i know you could care less. More...
    (Delivery Services)
    1DARER's Picture   1DARER    0 Comments   Comments
  • Late shipment, poor customer service

    Placed an emergency equipment replacement order on the morning of January 10, 2017 and paid for guaranteed overnight shipment. It was scheduled to be delivered by 8pm on January 11, 2017 by which time it did not arrive and customer service told me I would have to wait until 8pm again on January 12 for my delivery that I required to operate my business with that day at 10am. I was reimbursed for shipping, but not for the loss of a day's business. If the delivery is delayed further, I will bill them for my losses. More...
    konopolyland's Picture   konopolyland    0 Comments   Comments
  • Delivered my package to wrong address

    I have always got my deliveries when ordering stuff for X-mas. Well today I am up at 8 am and on the computer which sits on table right in front of window that looks out to the street and my front porch. About 10 am I check email and I have a tracking update saying my package was delivered at 9:49 am. huh? I was here and could see out the window, I went outside, no package, no tag I called and at first they tried to insist that it had been delivered and then after being put on hold, she said a neighbor had called them a few blocks away saying my package was delivered to their address which... More...
    (Delivery Services)
    Badmail12's Picture   Badmail12    0 Comments   Comments
  • Amazing service

    Ordered a parcel from America and FedEx delivered it. As I have experienced before sometimes people don't bother even coming to the house to deliver things and say they couldn't find location or so on. However today I was not in and I had three missed calls form the man who delivered it whilst I was at work. He had left it in the garage and also rang later that evening to make sure everything was ok and I got the parcel. He stated that when he first knocked there was no answer so he went and finished his deliveries and came back to my house again.. if you ask me this is first... More...
    (Delivery Services)
    DeclanMcV's Picture   DeclanMcV    0 Comments   Comments

    Just wow. Someone mailed a package to me for work purposes that failed delivery three times because they kept delivering it at noon, you know, when I'm at work like the rest of the world. I called before the final attempt and asked them to please deliver it after 2, so that I could get home early and receive the package. They said they could only "put in a request" and of course the next day, my package was delivered well before 12. I asked them to hold it at a location, and the only one they could deliver it to was 30 minutes from my house, when there are about 8 fed ex... More...
    (Delivery Services)
    Erinmcmichael's Picture   Erinmcmichael    0 Comments   Comments
  • FedX Dropped the ball again!

    I was scheduled to have a package delivered overnight. When it did not arrive the next day, I tracked the package to learn that FedX marked it "Delivery Exception - Customer not home or Business closed" neither of which was true -- I was home ALL day and my business was open from 8 am. to 8:30 pm. No delivery was attempted at either door, nor was any FedX notice left on premises saying they couldn't deliver my package. SO FRUSTRATING! More...
    (Delivery Services)
    1opinion4u's Picture   1opinion4u    0 Comments   Comments
  • Example: FedEx Rip Off and Terrible Customer Service

    FedEx is a rip off!! I went in to the Spokane Wa Spokane Falls Blvd location to print corporate fundraising letters and used their work stations to pull it up from my email account and print and couldn't get help from the employees. I approached a customer service rep by the name of Daniel and he shooshed me and held his figure up because he had to run in the back to get witeout for another customer. Meanwhile the timer was ticking away charging me .40 cents per minute. When he finally helped me, he was a pompous jerk using short fast answers and horrible body language as if he... More...
    (Delivery Services)
    mkp23's Picture   mkp23    0 Comments   Comments
  • Too much charges with ZERO capability

    I just received my parcel from FedEx today and FedEx Indonesia charge me additional for documentation fee due to my parcel doesnt need to pay Import duty. It is just ridiculous. DHL, TNT, UPS even EMS never charge a cents for documentation fee. FedEx is just like a leach, good in nothing but keep sucking customer money. I have paid the top dollar for the delivery service and this is what I get. Like previous delivery, they really have zero capability to do custom clearance until I need to use my agent to release the goods. I dont understand why this kind of company exist in Indonesia? If... More...
    (Delivery Services)
    h3nk's Picture   h3nk    0 Comments   Comments
  • Fedex - Gold packet "lost". Minimum compensation.

    Fedex took a 50g packet of Gold. Lost it. And paid me 50 euro (minimum to legally not be in trouble) out of 1600 euro.The man from Fedex who got it, put another packet in my name. And mine was officially lost. Fedex was incompetent in doing anything. They just kept saying everything could had happened. They tried to solve it but they want not admit what I think is the obvious. One employee took it. He changed my address for other paket. And they know who was. Sent me email detailing how legally I can not sue them, and paid me minimum. They just stole my packet and savings in my face, and no... More...
    Dave1's Picture   Dave1    0 Comments   Comments
  • Complaint

    Trying to track my package on FedEx, this is what I see starting in transit from Los Angeles, CA on 8/22. 8/23 in transit: Pyote, TX Arrive 8/25 Dallas, TX. Depart Dallas, TX on 8/26 and arrive Ft. Worth TX. On 8/27, it departs Ft. Worth, TX and arrives at a FedEx location in Lenexa, KS. On 8/28, my package goes from Lenexa to Norfolk, NE FedEx location to "in transit U.S. Postal Service to be in transit to Boise City, OK (the correct destination) BUT then it's back to departing Norfolk, NE FedEx location. On 8/29, my package tracking finds that it is back in Lenexa, KS. If... More...
    (Delivery Services)
    MRaT's Picture   MRaT    1 Comments   Comments

    I ordered an international shipment from India worth $400 with an expedite shipment. I paid close to $160 just for the shipping alone. I tracked the shipment yesterday and was waiting the package to be delivered today morning as per the tracking update. I got the update the the package was delivered to my leasing office by someone named LOVESTED signing it for receiving at 8am today morning (Aug 28th) whereas my leasing office on Friday's open only at 10am. i got a doubt and I went to the office and no one was there. Went to the nearby fedex office around 11am and they didnt give me... More...
    (Delivery Services)
    Dayal23's Picture   Dayal23    0 Comments   Comments
  • They are not reliable company !

    They sent me an invoice and I found down that it is not correct. I contacted them and they sent me a form to fill out. I sent back and they said my case will be hold on and I do not have to worry about that. Suddenly I got a letter from controlaccount to require me pay for the debt. They passed my case to the third party without inform me about that. Not fair action , especially from a big company like fedex. More...
    (Delivery Services)
    Tammy15's Picture   Tammy15    0 Comments   Comments
  • Angry review

    Slow delivery, my shipment was promised a 4 day delivery and it did not arrive. It screwed me up because I did not have the gear from a sport tournament. Very very bad customer service, I checked in a lot of times for an estimated delivery time and every time the answer would be it is not available at time moment. How are you suppose to time the arrival of your item and plan everything if you are blind like fuck and don't even know when what you need is going to arrive? Even more, their texting service don't even work. texting them in the exact format they wanted and tried 4 times... More...
    (Shopping, Chain Stores)
    TheSwagTeam's Picture   TheSwagTeam    0 Comments   Comments
  • Print Service Refusal

    I have been a long time customer of Fedex and have got many prints done in the past. I currently moved to a new area and when I went in to get my works printed at the new location I was told that they would not print my art because they had a copyright on them. When I explained that I was the one who had the copyright put on my works to protect my work from being illegally used/stolen from me. They decided to change their story and say that Fedex had a company trademark policy which would not allow for my original works to be printed even though all the other Fedex locations will print my... More...
    (Shopping, Chain Stores)
    Stephen1234's Picture   Stephen1234    0 Comments   Comments
  • horrible

    I had a package I was suppose to receive through fed ex and and I missed them all 3 times while I was home I never heard one knock I believe they knock light n run off ...I even signed the paper tag giving them permission to leave my package in my front office and they still said I wasn't home ....pissed off Houston, Tx Green rd location More...
    (Delivery Services)
  • FedEx is the WORSE delievery company ever!!

    This is not the first time that I have had issues with FedEx in the past but I am all about giving a company a chance to fix their mistakes. I ordered baking supplies for an upcoming wedding cake order for one of my clients. With the baking company I put a rush on the order so that I can get it in enough time before the wedding. My packages arrived in Philadelphia on Saturday and was out for delivery the same day. I made sure I didn't make plans so that I could be there to receive the packages. Around 5pm I checked online to see if the package was still out for delivery and it stated... More...
    nspencer8701's Picture   nspencer8701    2 Comments   Comments
  • FedEx Truck totaled my car

    That's right, he came barreling down a quiet suburban street and took out the complete drivers side of my car. FedEx happens to be self insured by a company called Broadspire. It took them almost two weeks for anyone to call me about my claim and authorize a rental car, once they determined that my 2012 Volvo was not salvageable, they demanded that we return the rental car and they would issue a check. We did as they asked and it took another two weeks for them to issue the check which they sent, wait for it, FedEx. Despite being given expect instructions of where to send the check... More...
    (Delivery Services)
    aprilzk's Picture   aprilzk    0 Comments   Comments
  • Didn't deliver! AGAIN!!

    My son sat at our door and waited all day for a two day express delivery from FedEx. I warned him not expect delivery on time even though the web site said it would be here today. EVERY TIME I have ever had a delivery expected from FedEx they have failed!! They even messed up a few Christmas presents last year. What good is delivery the day after Christmas when it was supposed to be there two days before. When item didn't get here today, checked the web site and it stated that "Item not delivered due to customer not available or business closed." BS! My son watched all... More...
    (Delivery Services)
    ChickensRock's Picture   ChickensRock    0 Comments   Comments
  • Poor customer service

    I am very pissed off with the FedEx customer service.Today(on 08/03/15) i saw a 'we are sorry we missed you' door tag outside my door.It says today somebody tried to deliver a package at 9:26am.I could not answer the door bell as i was in the shower.I called their customer service at 9:35am & spoke with someone called Claudia & requested her if she can contact the driver & ask him to deliver the package as its been 9 minutes only so he can"t be very far from my house.she said somebody will call me in two & haif hours.She was very rude & had a very... More...
    (Delivery Services)
    NinaSingh698's Picture   NinaSingh698    0 Comments   Comments
  • I Don't Understand

    This is the 2nd time I've had to wait on a package from them. Each time I would track the package, the post will show a specific delivery date, but of course IT DOES NOT show up when it is suppose to. I pay for overnight shipping on a Monday and what happens? I get my package 2 days later! I call to find out what's the problem and I get told to call back the next day... smh Makes me too angry services suck! More...
    TexasGirl89's Picture   TexasGirl89    0 Comments   Comments
  • Terrible Customer Support

    Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on and it says "Package delivered: no signature required". Called customer support to find out what was going on/what could be done; Opened a "Driver Fault" case and they gave the driver 48 hours to "Retrace his steps". WTF! So on Friday... More...
    (Delivery Services)
    tblevins9's Picture   tblevins9    0 Comments   Comments
  • Great Service so Far.

    I've not once had a bad experience with FedEx shipping and I've used all of their shipping plans, express included. My package has always been delivered when I was expecting it, the people that delivered them were extremely friendly and it was an easy process to change the send address when I realized I wouldn't be able to pick up a package at the designated location. Keep up the great work! More...
    (Delivery Services)
    JbbEsti's Picture   JbbEsti    0 Comments   Comments
  • worst delivery service not delivered even after actual delivery time

    a fedex courier was sent from u.s. to hyd , courier number is 618190623967, it came to hyd destination on saturday morning but even delivered till today night monday night, 3 days local fedex delivery people are time passing, what a speed work by fedex it is urgent courier which has to be submitted to bank, we are in hyd to collet the speed courier and leave to vizag on monday, but have to stay tomorrow also in hotel only to collect the documents in courier, i want the courier service to refund the amount paid for speed delivery, worst worst delivery service, estimated max time, monday,... More...
    (Delivery Services)
    ashok9's Picture   ashok9    0 Comments   Comments
  • Delivered to wrong address

    message was added giving clear, concise instructions all the way up to my condo landing and with my condo number. the condo number is also posted at each door frame. knowing my 80 lb item was on the truck for delivery. I happened to look out, see a FedEx truck at a nearby bldg, ran out on the landing, and asked if he didn't have a delivery for me. He said "no", was very nice, and said there were two more trucks due this way yet today. an hour later I saw that tracking had it as "delivered". called customer support, had him on the phone while i ran down 3 flights... More...
    (Delivery Services)
    mmand1's Picture   mmand1    0 Comments   Comments
  • Refused pre-paid package

    Auto part delivered to me with only a ship label attached (Saab muffler). Return of part was paid for by pre-printed/paid label. Fedex refused acceptance stating 'must be in a box' even thought they delivered it originally without. Represented enclosed in cardboard sleve so that, as told by Fedex employee "can not accept it without covering as it could damage other packages". Now the excuse was " It might come apart on the conveyor". COULDN'T ANY PACKAGE ?? More...
    (Delivery Services)
    complaintfut's Picture   complaintfut    0 Comments   Comments
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