FedEx Reviews and Complaints

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FedEx Reviews

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  • Terrible Customer Support

    Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on and it says "Package delivered: no signature required". Called customer support to find out what was going on/what could be done; Opened a "Driver Fault" case and they gave the driver 48 hours to "Retrace his steps". WTF! So on Friday... More...
    (Delivery Services)
    tblevins9's Picture   tblevins9    0 Comments   Comments
  • Great Service so Far.

    I've not once had a bad experience with FedEx shipping and I've used all of their shipping plans, express included. My package has always been delivered when I was expecting it, the people that delivered them were extremely friendly and it was an easy process to change the send address when I realized I wouldn't be able to pick up a package at the designated location. Keep up the great work! More...
    (Delivery Services)
    JbbEsti's Picture   JbbEsti    0 Comments   Comments
  • worst delivery service not delivered even after actual delivery time

    a fedex courier was sent from u.s. to hyd , courier number is 618190623967, it came to hyd destination on saturday morning but even delivered till today night monday night, 3 days local fedex delivery people are time passing, what a speed work by fedex it is urgent courier which has to be submitted to bank, we are in hyd to collet the speed courier and leave to vizag on monday, but have to stay tomorrow also in hotel only to collect the documents in courier, i want the courier service to refund the amount paid for speed delivery, worst worst delivery service, estimated max time, monday,... More...
    (Delivery Services)
    ashok9's Picture   ashok9    0 Comments   Comments
  • Delivered to wrong address

    message was added giving clear, concise instructions all the way up to my condo landing and with my condo number. the condo number is also posted at each door frame. knowing my 80 lb item was on the truck for delivery. I happened to look out, see a FedEx truck at a nearby bldg, ran out on the landing, and asked if he didn't have a delivery for me. He said "no", was very nice, and said there were two more trucks due this way yet today. an hour later I saw that tracking had it as "delivered". called customer support, had him on the phone while i ran down 3 flights... More...
    (Delivery Services)
    mmand1's Picture   mmand1    0 Comments   Comments
  • Refused pre-paid package

    Auto part delivered to me with only a ship label attached (Saab muffler). Return of part was paid for by pre-printed/paid label. Fedex refused acceptance stating 'must be in a box' even thought they delivered it originally without. Represented enclosed in cardboard sleve so that, as told by Fedex employee "can not accept it without covering as it could damage other packages". Now the excuse was " It might come apart on the conveyor". COULDN'T ANY PACKAGE ?? More...
    (Delivery Services)
    complaintfut's Picture   complaintfut    0 Comments   Comments
  • courier chargers

    I send a parcel to italy parcel no 635846208126 . I submitted courier fees here . But they also colleted courier fees 45 euro from italy where I send my parcel . I send my parcel fron saurav agency courierservices mullanpur ludhiana . I contact with them but they asked we are nnot responsible contact are customer officer. Mandeep kaur 8872232002 More...
    (Delivery Services)
    dhillon91's Picture   dhillon91    0 Comments   Comments
  • Lazy Moron drivers

    I have already had 3 different shipments that have been sent to me by Fed Ex. They claim that they have left packages at the door. They never make it to the door. A set of tires for my vehicle were left on the side of the street about 70 ft. from our door. Another package was taken out of the truck and laid on the ground when he took it out of his truck. My last package today was taken out of the truck and set on the ground 52 ft. from the door and on my computer it claims that it was left at the front door. Not once did the driver ever come to the door to see if anyone was there. My wife... More...
    (Delivery Services)
    mwjski's Picture   mwjski    0 Comments   Comments
  • Fedex SUCKS!!!! Lying about deliveries all the time!!!

    My choice of delivery has always been UPS. The vendor that I purchase most of my clothing from just changed delivery companies from UPS to FedEx. My first delivery through fedex was last week. I live in an apt building with a leasing office that signs off deliveries for tenants and UPS always used to get them delivered their when I'm not home. Fedex left a note that they could not deliver because I was not home on Friday. I found out later that they do not deliver during weekends (weird for such a huge business company). On Monday I called off work to wait for delivery which according... More...
    (Delivery Services)
  • idiot delivery boys

    i had a really bad experience from one of your delivery boy the Airway bill number: 780787528725 it was supposed to be deliver at pin code 680567 the delivery boy called me yesterday and ask me to come to a place which is 5kms far from the delivery address if i did't come he will give it to a store near to that area so i ask him to deliver on next day that is today 12th jun 2015 today he again call me to come to a place that is 1 km far from the delivery area if i did't come he will return the packet to the senders address ... he is blackmailing me arrogant More...
    (Delivery Services)
    anoop009's Picture   anoop009    0 Comments   Comments
  • Never use Fedex...dishonest drivers!

    I waited all day by the door for a package to be delivered via signature confirmation from Fedex. My front door was open and I never left my home. Only to have them update my online tracking to say 'customer unavailable' when no one ever came to my door! They never came!!! They completely lied and customer service was of no help! I wasted an entire day waiting only for them to not come and lie saying they did. Very dishonest and unprofessional! I hope they continue to lose business and money! Very disappointments ex-customer. More...
    (Delivery Services)
    Misskey24's Picture   Misskey24    0 Comments   Comments
  • FedEx Non-Delivery Service

    I sent two International Priority consignments from Namibia to New York (an art gallery) and South Korea (a university) respectively with detailed consignment notes after discussing in person with the local FedEx office about required documentation. None were commercial materials, though value estimations were included. Both parcels were returned to Namibia and will have to be resent at the same cost due to 'inadequate commercial invoices'. In both cases detailed contact information about the recipients were provided. FedEx did not even bother to contact the recipients for... More...
    (Delivery Services)
    EugeneNamibia's Picture   EugeneNamibia    0 Comments   Comments
  • Incompetent drivers

    Never use Fedex! I received all these nice emails telling me my package would be delivered by 8:00 pm on Friday. I walk along my road in anticipation waiting for the driver. I see him come out of the street next to mine and drive away. He waits on the side of the road, no doubt sending me an email that my package couldn't be delivered, but I couldn't catch up before he drove out of sight. I get home, read the email and immediately call FedEx to tell them the moron never came down my street. I was there, my spouse was in the house waiting, the driver never came. To what house did... More...
    (Delivery Services)
    freddiecrs's Picture   freddiecrs    1 Comments   Comments
  • FedEx Union city

    Today's experience with fedex was the worst one in my life. I was expecting a very important document in Friday evening. As per the tracking information the package was expected to be delivered by 8 pm. I got a message at 4.56 pm that package was delivered since I was not hope. I called fedex immediately at 4.59 and was on multiple calls where every one that I spoke just apologized but offered no help. Infant they asked me to go to Union even when I told them that I work in Manhattan and do not own a car. Since the document was critical to finalize a transaction for Saturday I... More...
    (Delivery Services)
    Vaseem's Picture   Vaseem    0 Comments   Comments

    I placed an order with a retailer on Thursday, May 21, 2015 and paid for FedEx Overnight service. I knew the order would not be shipped until the next business day (Friday, May 22nd) and that I would not receive the order until Tuesday, May 26th, due to the Memorial Day holiday falling on Monday, May 25th. I waited all day for my delivery on Tuesday, May 26th. FedEx DID NOT show up!! When I called, they said the package would be delivered on Wednesday, May 23rd!! OR..."I could drive to one of their hubs and pick up the package myself." Are you kidding me? That's why I... More...
    (Delivery Services)
    Wasteofmytime's Picture   Wasteofmytime    0 Comments   Comments
  • Delay Delivery Despite Paying for Expedite Shipment

    I would like to know what was the reason for the delay of my Shipment with tracking number, 773554772154. when I have been calling every single day for the package to be delivered. Every day since 18th May when I call your support staff I got same response which started irritating me "We are extremely sorry for the delay sir it will be delivered today". (Not sure if today means x days from the first day of call). I have called more than 5 times to your support staff. Please explain me the reason for this delay, On the contrary if I pay half the custom charge and ask your... More...
    (Delivery Services)
    mvprabhu's Picture   mvprabhu    0 Comments   Comments

    Im Very Appauled in the service im currently recieving from Fedex SA. After countless phone calls to track my URGENT parcel i was told so many different stories, 1) It cannot be found on the system, Called again spoke to someone else 2) I need to now make payment of R600 for customs and Vat - I have used Fedex a few times before and have NEVER had to pay as the values are always very low. I have actually stopped using Dhl and Recomended Fedex to everyone i know. Well i take that all back! Why do i need to now pay R600 when before i didnt pay the customs?? This makes no sense as my value... More...
    Beauituful1's Picture   Beauituful1    0 Comments   Comments
  • Wonderful Customer Service on Mother's Day

    I visited FedEx in Fort Smith this morning before church. MaLinda was helping me like she always does on Sunday's. She has wonderful customer service skills and is always helpful. I am always happy with my service here. However, I couldn't help but notice that MaLinda is the only woman working at FedEx in Fort Smith Store. I expressed to here how sorry I was that she had to work on Mother's Day. She told me it was fine she was used to working on Mother's Day. As a customer to any business it's nice to hear when business's are taking care of their... More...
    (Delivery Services)
  • Worst Service

    I recently had purchased something online and the company used FedEx to ship it. The site told me it would arrive in 3 days, and it did. It arrived on a Friday early morning to my local office, but they refused to deliver it. So I paid for the "3 day shipping" for no reason. This wasn't the biggest problem as I understand they care more about making money not delivering things quickly. But, then they supposedly "delivered" my package but I got home and it wasn't there. I had to go back and pick up my package. The quality of the box was the worst part. It... More...
    (Delivery Services)
    Daenerys22's Picture   Daenerys22    0 Comments   Comments
  • Fedex delivery

    Fedex was absolutley awful with delivering my package. They delivered it to the wrong place and then did not seem to care much when I called multipile times saying my package was still missing. They kept saying that they would call me and never did, so finally I called and they sad they could not pick up the package to redeliver it to me. They were not apologetic nor did they care, and they told me to take it up with amazon. Always go through UPS or USPS. They are a million times better. Fedex is awful. More...
    (Delivery Services)
    jennykk11's Picture   jennykk11    0 Comments   Comments
  • FedEx failed to deliver on time even with "Express" shipping paid for

    My company paid for express shipping because the package was needed for a business trip and FedEx still managed to not deliver it on time. They said they would deliver it Wednesday and there was a sticker on my door saying they tried, but couldn't leave it due to it requiring a signature. They claimed they would deliver it again on Thursday and Friday and they didn't. I ended up calling them three times to talk with them and try to get this straitened out, but all they ever said was "It will be delivered tomorrow" or "It got routed to local store X and you need to... More...
    (Delivery Services)
    anotherEmail's Picture   anotherEmail    0 Comments   Comments
  • Horrible service...

    I shipped a package from a fedex shipping center on March 17, 2015.. when the package didn't get there at the designated time I called fedex to see Where my package was...(insert sarcasm)sooo two weeks later they told me my package was loss after two weeks of giving me the runaround, and told me to file a claim after I did that, they told me my claim form doesn't count the lady at the shipping center had time file the complaint and everything must go through her, like she knows the value of my things or I can even trust her, I don't know this lady, she filed the claim... I... More...
    (Delivery Services)
    kalia32's Picture   kalia32    0 Comments   Comments
  • damaged package

    i sold a item on ebay ,Ebay suggested a shipping label it was Fedex Smart post.I took the package into the fedex shipping store and that where to problem started,the package was handed off to usps 17 days after they originional shiip date and 13 days later the package was received 14 days was damage some where in shipping at this time im out of 700.00 dollars the value of the damage package no one wont to take resonsablity for the damage please help More...
  • They need to better satisfy customers needs

    I had to go to one particular location 3times because they were lazy and didn't look for my package that I know was there. I had someone call me to say it was there but when I got there yet and behold...... This is where they lack will literally be told the the wrong story by three people and it's unfair.i think when you need your stuff and you pay for it you should be able to get it.NEVER would I recommend FEDEX. More...
    (Delivery Services)
    Peace1love's Picture   Peace1love    0 Comments   Comments
  • FEDEX Workers and Delivery guy RUDE!!!

    On 3/26/2015 I had gotten a confirmation email for my package and looking at the confirmation it said package delayed!! My package was delayed because my address was apparently incorrect(which was not true at all)!!! I had made sure that the sender had the right address and confirmed with me that everything was correct!! My package was supposed to arrive 10:30am that morning of 3/26 but never showed so 10 minutes I call fedex and explained the situation and two different people I spoke with on the phone rudely straight up said "Well YOU need to make sure that the sender has the correct... More...
    (Delivery Services)
    cortmac89's Picture   cortmac89    0 Comments   Comments
  • Beware of Credit Card un-idscolsed charges

    ICouple of days ago, I went to print some copies at FEDEX location in Countryside, IL. I inserted my credit card and use the interent for 3 minutes ($.30/minute charge). I printed 22 black and white, single sided, 20 lb paper stocks. No receipt was printed. This monring, I was checking my card statement and was shocked to see that FEDEX charged my account $15.72. I called customer care and was transfered to 3 different reps. Each rep asked for my personal information. The call lasted 21 minutes. A case number was issued byt no actual assistance or courtesy was offered. I called the store... More...
    pcssolution's Picture   pcssolution    0 Comments   Comments
  • Fedex international hell

    I would not have written a negative review if I was not thrown around so much. I spoke with person after person that told me something that contradicted what the last person said. For example: I spoke with someone that told me my package had cleared customs and would be to me Thursday. The next person I spoke with on Thursday when the tracking said there was a hold on my package at customs, told me it had cleared customes and made it's way to North Miami Beach FL and transferred me to someone who could put my package on hold at that location so I could pick it up Saturday. The person I... More...
    (Delivery Services)
    Jmb484's Picture   Jmb484    0 Comments   Comments
  • Fedex international hell

    Sent a package 2 day to Shanghai from lax. It has been on hold in customs for over a week because someone at fedex China entered the wrong weight, shipping into the computer. FedEx in the USA has been sending messages every day and China fedex takes forever to resolve the situation. So there are problems in the U.S. and China where fedEx does not resolve problems for you. In fact you have to tell them what the problem in China is. On top of that at night they use a customer service in a place where the workers probably speak Spanish as a main language and where you can't understand... More...
    (Delivery Services)
    Bkoyama's Picture   Bkoyama    0 Comments   Comments
  • Not impressed with FedEx

    A package was to be delivered today to my home. At 1:00pm I checked the mail and there was a notice from Fedex that they had tried to deliver my item. The notice stated that they would return before 4:00 pm. At 5:30 I had still not heard from them. I then found a final delivery notice on my mailbox. I checked to make sure my intercom was working and now believe that the delivery person did not even call up to my residence but rather just stuck a sign on my mailbox both times. Now, I paid for home delivery. Because the driver was obviously in too big a hurry to properly deliver my... More...
    (Delivery Services)
    Ttkristin's Picture   Ttkristin    0 Comments   Comments
  • FedEx Saves the Day!!!!!

    On a Monday that did not lend itself to being an easy one, I YES ME, managed to drop my cell phone into a self serve FedEx drop box. You may say "way to go" which is far less than what I said to myself as I was dialing the 800 number listed on the box. The customer service rep I dealt with felt my pain (I am thinking I not the only unlucky sod that may have done this) and proceeded to contact the dispatch office that handled that area. He assured me that I would be called back but it would most likely be at the time of day that the box was emptied (late afternoon). While I... More...
    (Delivery Services)
    julbartol's Picture   julbartol    0 Comments   Comments
  • Delivery

    Package delivered to wrong address. And no ETA on when I will get my package. It has been over 30 hours since FEDEX was advised that my package is at the wrong address and NO ONE knows when I will get my package. Customer service is horrible. There is not time frame and no one came get in touch with the driver. I called several times and no change. This is the worst experience ever. I will tell my company, and family and friends never to use you again. How do you not have a window for deliver times especially when you leave someone elses property at the wrong address. This should be a... More...
    (Delivery Services)
  • Horrible Service

    My package was delivered to the wrong address on March 5. It was left on the porch as no signature was required. The homeowner was kind enough to let FedEX know that they had the wrong address. This was only 2 hours after it was left. 30 hours later my package was still not delivered. I contact FedEX 5 times and no one could give my a time when my package would be picked up and delivered to my. FEDEX does not have a time window, and they have a horrible customer service. I am letting my business know not to use them anymore. As of this writing I still do not have my package and no one can... More...
    (Delivery Services)
    dissat720's Picture   dissat720    0 Comments   Comments
  • Package was in town - FedEx just did not deliver for 2 days - HOUSTON

    PAID $47.82 for expedited overnight delivery with FedEx. BIG MISTAKE. Failed to deliver the package. The FedEx staff DID NOT CARE. They offered NO SOLUTIONS. I would forgive them for making a mistake. THEY REFUSE TO TRY TO MAKE IT RIGHT AND THEY JUST DON'T CARE. This is just wrong!!! The package was in town by 8:10 am at the sorting center, but the FedEx team did not get it on a truck for delivery. Did not deliver that afternoon. Did not deliver the NEXT MORNING. Finally brought the package in the afternoon as the training was ending. CUSTOMER SUPPORT TELLS ME THAT I... More...
    (Delivery Services)
    KERRYWEBB's Picture   KERRYWEBB    0 Comments   Comments
  • Overnight Air

    I had a guarantee of overnight air on a package coming from Missouri. I live in Florida and it was guaranteed to be delivered on March 5, 2015 by 3:00 p.m. EST. It is now March 6, 2015 and even though I have spoke with customer service, they can give me no idea when my package will be delivered. It is still in Memphis, TN. This failure by FedEx will most likely result in the loss of a real estate transaction for me. The documents that were to be received needed to be here today. I know that this could have been overnighted by U.S.P.S. and I would have received it. So I may lose the sale of... More...
    (Delivery Services)
    chadbandlaw's Picture   chadbandlaw    0 Comments   Comments
  • FedEx damaged by property, called me a liar, & denied claim for loss

    Your driver crushed guttering on my carport & ran over 2 large concrete flower planters smashing them into pieces. Driver said to my son "sorry that I got on your pots" & then he hurriedly left. I filed a claim & you guys denied payment because driver didn't admit he did it. First of all, do you really expect he to say he did it? His job is at risk, of course he's not going to say he's guilty. Second, if I was going to make up a false claim I would invent more damage than this. I think you are very wrong for not repairing & replacing my losses. Not... More...
    (Delivery Services)
    csut65's Picture   csut65    0 Comments   Comments
  • GRound delivery

    DO NOT do business with fedx use to be a very good company on delivery not any more save money go with post office or UPS will not honor delivery dates I understand weather is a problem and I dont want anyone to get hurt on roads but they could delivery on days like sat to get your packages to you in a timely matter like ups or post office and they will not refund your money.SAVE MONEY go UPS or local POST OFFICE More...
    (Delivery Services)
    heidi73's Picture   heidi73    0 Comments   Comments
  • Lost Shipment

    Our company received a contract to provide the Apple Iphone 6 to a West African government for upcoming elections. We shipped the product on 1/9/15 in a large, heavy duty container, pad locked and shrink wrapped. The value of the shipment was $49,600. The package was lost and found several times during shipment and by the time the package made it to the destination (over three weeks late), the container was open and the majority of goods lost. We wrote to FedEx and provided all receipts for the purchase of phones and pictures of the package and asked to be compensated for the loss of... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • FedEx First overnight

    The worst experience ever, I will never use FedEx again for next day shipping. I shipped my overnight envelope out of Rochester, NH for delivery to Milford Maine. Next day, it's not anywhere's near Maine. It was in Memphis TN at the sort station, I shipped this package out on 2/18/15 and today is the 20th, they had it on the truck in Bangor Maine for delivery. States in the tracking, dellivery not attempted at 6:14 PM, because of weather. The sun was shining in Bangor and they had maybe two inches of snow yesterday. I want my shipping fee reimbursed they charged me 31.95 for a... More...
    (Delivery Services)
    amussoemtp's Picture   amussoemtp    0 Comments   Comments
  • FedEx Shipping

    I did not know the policy of FedEx and did let me know about their rules when I had no choice for deliveries. They just called me and told that you have to go to airport and pick it up. You probably know that airports are usually in shitty locations for public transport. So I will have to spend around 3 hours to pick it up. When I asked costumer service department why I should use FedEx instead of DHL he told me that it is my option. That FedEx has it's own policy and they are not trying to be better than DHL. Anyway...avoid FedEx even when you order from eBay. More...
    (Legal Services)
    Slava's Picture   Slava    1 Comments   Comments
  • Worst Service

    I'd never thought I would prefer USPS to ship my package instead of this terrible service. Fedex was supposed to have my package at my house in two days, but two days later it hasn't even shipped. What kind of foolish service is this. I called and they tell me its because there is 18 inches of snow in Phoenix AZ(where it's shipping from). Are you serious? There is no way. For them to not even move my product to a hub close to me at least, astonishes me. I hope to never have to use this service ever again. Usps, ups way more reliable. More...
    (Delivery Services)
    Friskeh's Picture   Friskeh    0 Comments   Comments

FedEx Reviews By Product


FedEx Comments

rumsey3jack says: (8 months ago)
I'm very displeased in FedEx! I order on the 21st of Dec 2014 and was to be delivered between the 26th and 30th, its the 31st now and I spoke to a representative and they don't even no exactly where the promise ring I ordered!? I was to propose tonight when ball drops but can't now!! Very unprofessional and i told them to keep it at wharehouse ill come pick up myself and they dont no where it is!! now I have nothing to propose with! Fuck you FedEx and I will never use service again!!! All your reviews are bad and I should have read them b4 placing my order! Lesson learn from me but not by u as every review u have sucks!!!! Burn n hell FedEx!! UPS all the way everyday!

chellike says: (11 months ago)
FedEx constantly leaves door tags stuck on the outside of my building when they cant get through the secured lobby doors. I live in a 110 unit condo and fedex never writes the unit number on the door tag so we know who's tag it is. I've called about this problem before and was told that the driver should make note for whoever is to get the notice. When will you fix this!!!!

grizzssly says: (1 year ago)
you pay fedex to deliver a package and they have to have usps deliver it for the, so why not just use usps in the first place, it will get there days earlier, ive come to the conclusion, that fedex is the worst delivery service there is, 8 days to get a package half way across the states, that would take ups or usps 2 or maybe 3 days,

JasonG1979 says: (1 year ago)
I dealt with fed x 3 times it was the worst experience I've ever had. I wouldn't use fed x if they paid for it. The first time they delivered it to the wrong house 2nd time they ghost my house saying no one was there and I had the door open and I was on vacation never left a spilt saying they were there the driver probably wanted to get off at 1:00 so I'm sure he does that all the time. And the 3rd time they delivered to the wrong house again called and they acted like someone stole it, likely the next day the house they dropped it off to brought it to my house. I'm telling you use U.P.S

hamza says: (1 year ago)
Fedex is absolutely the worse delivery company ever I never get my packages.We have been having the worst time getting FedEx Express to pick up our packages..from south africa to toronto..

mccameyhospital says: (1 year ago)
We have been having the worst time getting FedEx Express to pick up our packages. I work at a small health Clinic and we have several drug screens that have needed to go out for a week. We have had this same issue reoccur for months now. We schedule they do not show up so we have to schedule again and again until finally several days later they pick it up. The driver does not show up and when they do, they do not actually come by the appropriate place for pickup. I have tried and tried to address this with customer service however, they keep giving us the run around. Fed Ex gets alot of business from our facility. They will soon be losing this business. Terrible Service and Zero follow through on complaints. Do Not Use this company.

rbenavidez0120 says: (1 year ago)
Dear Sir
It's true. I can't prove your driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. You give him to much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure you think a company as big as yours considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost your company that much. Please note, my goal is not to cost your company a million dollars. My goal is to put your company out of business. It's a worthy cause. I'm retired. What else do I have to do?

skumar says: (1 year ago)
Do not ship with fedex if it is more than 5 pounds, they do not deliver shipment and infact they will update into the system that they attempted to deliver 3 times. They will send back the item or ask us to pick from the local store
Irving texas is one among those types where you will definitely get this kind of service where more lazy guys were in this terminal

shonte says: (2 years ago)
Fedex is absolutely the worse delivery company ever I never get my packages on time, or updates on my package it maybe update me one time and that's it... I can't believe it's made it this far as a company! UGH

aprent890 says: (3 years ago)
Fedex is unreliable, poorly designed, and severely lacking in customer service. I ordered a package online who, unfortunately, uses FedEx as it's method of shipping. Because I track packages online, I knew that my package had attempted to be delivered two times- though I had not received a slip on my door indicating that they had been there. I called FedEx to find out if my package could be delivered at a convenient time or if I could pick it up somewhere close to where I am. The answer to both were no. FedEx only delivers during regular working hours- unless of course you live in a specific area they will deliver to you on Saturday. I was also informed that, even though I paid for shipping fees, I am required to drive an hour out of my way-during business hours- to claim my package withing 7 days or it will be returned to the shipper. I had to call FedEx 4 different times to receive answers I was looking for-I am still far from satisfied. The last lady I spoke to understood good customer service the most, however when I looked today she had actually not put notes into my tracking file she said she was going to. Now I am lost as to where my package is, what to do to retrieve it, who to call for information, and unsure as to whether or not I will ever receive my package. My advice to you, is avoid FedEx!!!!

themuse55555 says: (3 years ago)
I made my order several days ago and it was supposed to arrive on saturday, today. I'm waiting all day and tracking online when i finally get the message that the given address to be delivered to was wrong. I called customer service and they told me the address they had which was the correct address! I hate fedex, this isn't the first problem i've had. There is a reason i give a contact number, call the damn number, I'm sitting here waiting I can give directions! They are lazy drivers who don't deserve their jobs, low lives! I will never use fedex again and will advocate against them and preach to everyone i know and any who will listen. I hope fedex is obliterated i would cheer. Now i have to make extra efforts for a refund. I will make every attempt to get every bit of compensation i can.

chris75 says: (3 years ago)
No wonder FedeX is losing to UPS, their CEO sucks cause he cuts drivers and we pick those who delivers faster which is anyone else but FEDEX.Time to change those who cuts delivery drivers cause you can only squeeze an orange so much that those guys are not making in time...

mlindsay says: (3 years ago)
We shipped some personal food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with Fedex that we did not want to pay any import duties or charges nor any extra costs and informed both Fedex customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. Fedex confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

On shipping the courier who picked up insisted we tick a number of boxes without giving us a chance to read the very small print around them and told us that they were of no consequence. This is the first shipment we made with Fedex. We then phone every day asking about progress and when the shipment was delayed at customs we repeatedly phoned the UK and Thailand asking if any extra charges were being incurred and told them we did not accept any and would not accept any. They confirmed that if any extra charges were to be incurred we would be informed and asked for authorization before billing us.

We have now been told by Fedex today in the UK that a 1000% import duty has been negotiated and applied to our account and that as we were tricked into ticking a small box making us responsible for import duties we must pay whatever the local person negotiated even if it is ridiculous.

We think Fedex have behaved dishonestly and nastily into misinforming us and tricking us to pay for unfair charges which they lied about being not applicable. The staff do not care and are incompetent.

I Urge a boycott of FEDEX by all concerned and especially warn everyone not to use FEDEX on overseas shipments. They have an unsafe arrangement with the local customs in less honest countries like Thailand and have an open account with customs who bill them what they want and then they bill you. If you want to pay 100 times over the odds then OK use them.

jwarner175 says: (3 years ago)
Filed claim for damaged outboard motor I shipped. It was securely packaged in a rubbermade container with lots of bubble wrap and cardboard. Fedex placed heavy object on top of container and damaged engine. Filed a claim submitting all info including pictures of damage, receipts etc. Claim contact William Cobb denied claim stating it should be packaged in a wooden crate. On a side note the last time I "tried" to ship something in a wooden crate with fedex they said they will not ship in a wooden crate because it damages there belt. Why pay for insurance if Fedex will deny all claims! FEDEX SUCKS

2mhonen says: (5 years ago)
We send and receive FEDEX pkgs./envelopes each week at my place of employment. The one most common comment made by fellow co-workers is that when filling out your forms, it is often hard to bear down with the pen enough to where the info. on the last page of the form shows the mailing address, etc. clearly.
Any plans on updating your forms to help with this problem. I'm sure many of your customers have run into the same thing.

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