FedEx Reviews and Complaints

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FedEx Reviews

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  • Lost Package value $4400



    I had a package that had 11 costumes worth $4,400 from Egypt delivered to my customers. It was a 78 pound box. Never arrived. After months of circles and proof of all payment Fedex gave my clients $998 and said bye. Now my customers have no costumes for their performances and lost $3,500. I don't understand how this is even possible!! It was not a small package. I'm disturbed by how the whole situation was handled. More...
    (Delivery Services)
  • $3,000 items misdelivered or stolen by FedEx



    Shipped a package via FedEx valued at $3,000. The residence it was supposed to be delivered to has a locked gate at driveway which can only be opened from their house. On day package was supposed to be delivered, occupant was home all day and no package was delivered. Tracking number stated that package was delivered and left at front door. This would be only possible if driver scaled the wall with 20lb package and dropped it off undetected by home owner. Once owner noticed package was not delivered, he immediately contacted Local FedEx off ice to make it known. It took local office three... More...
    (Delivery Services)
    kvipperm's Picture   kvipperm    0 Comments   Comments
  • Liars!!



    At the end of May I had sent in paperwork because I had lost mine and had paid for overnight shipping. Later the next day, I got a notice that the company had not gotten my package. I checked the status of my package and it has said delivered. I called fed ex and they told me that it had been lost. I was furious!! Then it was magically found but because it was the end of the day on Friday it wouldn't get to its destination until Monday and was reassured I would get my money back. I saw my credit card statement the next month and saw that I was never credited. I called and they... More...
    (Delivery Services)
    megsara417's Picture   megsara417    0 Comments   Comments
  • Fedex office Jamaica NY



    Driver claimed that she attempted a delivery on Monday October 6, 2014 at 4:19p. This is funny since I had my door wide open to get some sun in the home. I was keeping an eye on the cameras which we have on our home. Only UPS & USPS trucks/van came by my house. I also checked and saw no ticket for attempted delivery. I called 800-463-3339 which is the 800 FedEx number only to speak to someone in El Salvador!!!! I requested a Supervisor who then called the FedEx office here in NY and they refused to come back to make the delivery. I spoke with Caroline at the Jamaica Ship Center who... More...
    (Delivery Services)
  • Never use fedex they suck



    FedEx is a horrible delivery company mainly because they don't wanna deliver any packages. I live in an apartment building and if I'm not standing outside when the driver comes he will just leave a door tag for me to pick up my own package and keep on his route. This would be fine if I didn't pay for delivery. From now on a businesses shipping affiliation will determine if I do business with them because I'm inconvenienced now. More...
    (Delivery Services)
    Chuckie420's Picture   Chuckie420    0 Comments   Comments
  • Fedex review



    They lost my suitcase and never bothered to find it.They ask for the same information 500 times and never get back to you on anything.They open wrong case ids and wrong case ids on wrong tracking numbers.Each time you call you will be rerouted to 10 different departments which lack any co ordination amongst each other.They dont even make note of any information that is provided during a call.Its been a month since i have been following up on my issue.This is the WORST service ever..Never use Fedex if you value your package!! I wish i could enter 0 stars here!! More...
    (Delivery Services)
    hariflex's Picture   hariflex    0 Comments   Comments
  • Rude lying driver



    I sat in my front window all day yesterday waiting for the FedEx driver. Because I know he will just drop the package in the driveway and take off. Example: I ordered a 50" TV and he dropped it and took off before I could even get out the door. Well he never came yesterday but the tracking said I was not at home. So I called the 1-800 # and complained. And today he shows up with the package and starts mouthing off because I complained. This company hires the absolutely worst drivers. They lie and when they get caught the lie some more and blame the customer. More...
    (Delivery Services)
  • fed up with fed ex



    I ordered an item off of Amazon.com, the shipper paid for it to arrive within a few days at my house (a $30 value), and the delivery person did not put the package on the truck, so now I have to wait until next Wednesday to receive my order. Beyond the cost of the shipping costs, is the disappointment my family and i now have over having to wait almost an extra week for it. if Fed Ex would have contacted me this morning - instead of waiting until after they were closed to text me - then i would have happily driven to their store to pick it up. i will now put on all of my orders to NOT SHIP... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jdeal141's Picture   jdeal141    0 Comments   Comments
  • Lost wedding ring - TERRIBLE CUSTOMER SERVICE



    I called about my husband's wedding ring that was supposed to arrive a week and a half earlier. The ring made it onto the truck the morning it was to be delivered by me, yet somehow didn't make it to my doorstep. I spoke on the phone with Ayesha, who said she would look into it for me. I called back two days later after hearing nothing from her and spoke with a Carrie. She had not heard of my situation and said she would do a few things then call me as soon as she got into the office the next day. No phone call from her. So I called again and spoke with a third lady. She told me... More...
    (Miscellaneous)
    ihatefedex's Picture   ihatefedex    0 Comments   Comments
  • JOKE



    What is the point of writing this review and complaining when there is obviously NOTHING BEING DONE ABOUT IT! I just scrolled down to read all the lovely complaints and it seems they just keep coming on and STILL, people are complaining but I don't see ONE DAMN THING PROVING that the time I spent here, is actually going to improve the quality of service for Fed Ex, but no, I think I just wasted more of my valuable time. THANK YOU AND FED EX FOR ABSOLUTELY NOTHING!!! YOU ARE ALL A BIG JOKE! BROOKLYN R. MILLER (ONE PISSED OFF PERSON) More...
    (Delivery Services)
    brooklyn1968's Picture   brooklyn1968    0 Comments   Comments
  • No one knows what they are doing



    I have only had ONE good experience with a FedEx representative and frankly I was quite surprised that it was as good as it had been. I have called in numerous times over the last year and have had nothing but horrible experiences. I either get in touch with somebody who hasn't the vaguest idea what they are talking about and I get transferred 5 or 6 times, and I eventually hang up because NO one is helpful and I've just had 30 minutes of my life wasted; OR the people I talk to are unbelievably rude and seem to have no interest in helping me out. 99% of the time, I get off the... More...
    (Furniture)
    Brexbrex's Picture   Brexbrex    0 Comments   Comments
  • Broken Package



    I have recently bought a picture on a trip to New York that didn't fit in my suitcase. I took it to the FedEx store to ship it back to Dallas, Texas. By the time the picture got delivered to me in Dallas, the frame was broken and the glass was shattered inside the box. Although the box had at least FOUR "Fragile" sticker warnings! Thanks for nothing... FedEx. More...
    (Delivery Services)
    farraaahhh's Picture   farraaahhh    0 Comments   Comments
  • Rude Driver, unhelpful customer service



    I had a package sent to me via FedEx Ground from out of state. FedEx will only deliver ground during the week, 8 AM to 8 PM, but you can't pick the time and can't ask for weekend delivery. I left a signed note for the driver to leave the package or deliver after 5:30 after the first missed delivery (I'm at work M-F 8-5!). Next day, another missed delivery tag, with circles and 5 arrows drawn around 'signature required'. Really? So rude. Don't like your job? Allow me to help you fix that by taking my business elsewhere. So I called customer service.... More...
    (Delivery Services)
    liquidblue's Picture   liquidblue    0 Comments   Comments
  • Delayed Delivery



    Packet Collected by FEDEX India on 8th July 2014. Today 22nd July packet is not deliverd. After various complaints packet reached local Fedex office on 19th July and still today they have not deliverd the item. Customer care repersentative have no answer to say. Being a reputed Courier company this is a pathatic situation. Packet from Kanpur India to Cochin India. More...
    (Delivery Services)
  • Don't do business with FedEX



    First of all, starting off with a warm, welcoming Fuck FedEx. We will refer to it as Fex from now on. Usually when I shop online, I don't use Fex but for that website it was the only option (unfortunately). Charged me $10 for shipping, so that they could ship my package straight to the post office and have me pick it up after I specifically put the shipping address to MY ADDRESS. No delivery attempts were made. Just straight to the fucking post office. That's how they treat everyone's packages, and yours will be no exception if you use their service. To top things off, they... More...
    (Delivery Services)
    FUCKFedEX's Picture   FUCKFedEX    0 Comments   Comments
  • Hopless Customer Service in Bangalore



    I had received 2 parcels from US through Fedex, and when sent these parcels they have included the return receipt. I just called 1800 209 6161 (around 02:45 PM) to know more about this, and they say that I still have to pay the charges and the personnel like a parrot keeps saying I have to pay for the parcel despite telling him that it has already been paid and rudely told me that he cannot arrange for the pickup and disconnected the call. Trust me this is the worst courier company I have ever known as I had a tough time to get my 1st parcel on time, I had to make 12 calls and it is... More...
    (Delivery Services)
  • Nosario, a Customer Service Rep.



    I called to Schedule a Pick-up for 2nd day air for the company I work for. A man Named Nosario picked up the phone. He was so Rude to me that I was shaking when I got off the phone. I had asked him to explain what something meant and he got very irritated and rude and tried to make me feel stupid. It is miserable people like this that should Never EVER work with the public. He clearly takes out his anger over the phone. How he ever got that Job I will never know. the people over at UPS, HDS are so nice and a pleasure to talk to. So Nosario, if you ever read this, i hope you lose your job... More...
    (Airline)
    Kh92's Picture   Kh92    0 Comments   Comments
  • shoes and cloths



    i saw many business and they all r doing good serve with a respect,but in ur business is only thinking about the money.here our problem is my girlfriend send me a gift with a shoes and some few cloths.than she pay extra money like 350 dollar to fedex for speed post to me.than our thing have to come in tuensday.but we didnt got a parcel n also we got a fine like 220 euro from customs.than we call a lot to them.after few days they release our parcel from customs and fedex got my things on friday like 10 o clock.but they still didnt ready to send a parcel to me.they have to send me my parcel... More...
    (Credit Cards, Finance, Banks)
    costumers's Picture   costumers    0 Comments   Comments
  • Promised but no delivery



    I ordered a bed frame that came in 3 boxes, under 2-day shipping. 2 of the boxes arrived, but the 3rd did not. I called, and the lady said, their driver was late to work and decided not to put the 3rd box on the truck. She promised next day delivery on the first truck out. The next day, still a delivery exception and the box was never on the truck. Now they promise it will be delivered the next day which is Friday, a 4th of July Holiday, and I have checked the tracker #. It says Saturday, so they have already lied to me. More...
    (Delivery Services)
    avr19's Picture   avr19    0 Comments   Comments
  • Fedex driver deliberately tried to run us off the road



    We were running out of gas on a desolate stretch of I-15 Southbound. So I set my cruise at 55mph because that gives me the best mileage. A Fedex semi driver passed me, as he was passing he noticed we were minority individuals in our vehicle, so he honked in anger because we were driving too slow. Then the Fedex driver (white guy) tried to run my family off the road and nearly killed us. I thought of filing a police report but I didn't. His plates were P143081, INDIANA plates, with the lettering 810029 at the back. The front box had 809326. He was traveling Southbound on I-15. This was... More...
    (Miscellaneous)
    madatfedex's Picture   madatfedex    1 Comments   Comments
  • delivered empty package



    I sent an expensive electronic to get fixed, and on the return the electronic item disappeared from the packaging and FedEx refuses to help find it. They delivered an empty box, so unfortunately the box was signed for but the merchandise is gone. And "haha," FedEx has no responsibility because they delivered and got a signature, but the fact that the contents were removed is not their problem apparently. Tomeka Brown from. FedEx left me a phone message saying in essence, " We are sorry, but it's not our problem." More...
    (Delivery Services)
    Gray1997's Picture   Gray1997    0 Comments   Comments
  • FedEx truck driver is liar



    I ordered some items from autozone online with 2-day shipping, it does not arrive on time. when check online status, it show up as "Delivery exception". The address is correct, and lived here for 10 years. after several time phone call, they promise will deliver on Friday, I stay home waiting for my package, guess what? no FedEx truck pass by, and the online status show as"Delivery exception". The delivery man NEVER come, he is liar and use the stupid excuse. My car can't move thanks to fedex, save me some gas, that's the only positive I can think about. More...
    (Delivery Services)
    garfield's Picture   garfield    1 Comments   Comments
  • Fedex may be taking your picture when holding up your delivered parcel



    Just received a large envelope package from Fedex - from the Census Bureau. The delivery guy stood on my doorstep and held the pkg up high with his scanner gun aimed at the address and turned to look at me and asked if I was ready and stared at me while he clicked the "scan" button. I had the distinct impression that he wasn't just scanning the pkg but that he was taking my picture. He had no right to come onto my property and take a picture of me standing in my house. This is creepy. I won't be paying Fedex to ship my packages in the future and will choose some... More...
    (Delivery Services)
    2bitTim's Picture   2bitTim    0 Comments   Comments
  • Representative Failure



    I just want FedEx to know that they suck. I had a package "overnighted" to me. It was in there possession on Friday and it wasn't scheduled to arrive until Monday. That was sort of acceptable to me. Except I knew I wouldn't be there before 5:45 so I called and requested that it be delivered after that time so that I could be there to sign for it. The representative said "sure no problem". So I get home and no package was delivered that night. I track the order and discovered that they attempted to deliver it at noon that day. WTF!!! So I call and they say I... More...
    (Delivery Services)
  • LOST CONTENTS USING FEDEX A COMPANY THAT "SPECIALIZES IN SHIPPING"!!!!!!!



    So Last Monday June 16,2014 I went to the FedEx in Dedham, MA to ship my sister's car keys that I accidentally took back to Boston with me from North Carolina. I paid 37.00 for express shipping so that she could get her keys in a timely manner and operate her Dodge car for school and work and transportation her her two young children. The package was supposed to arrive to her by Wednesday June 18th. By June 20th she still did not receive the package containing her car keys. I called FedEx customer service and was told the package was in Newbern, NC and should arrive to her Friday. This... More...
    (Delivery Services)
  • FedEx mishandles important packages and could care less



    Ordered new swimming pool filter online on 6/18/14. Promised it would ship in 1 day. Picked up in IL by FedEx 6/18, got to MD on 6/19 at the first FedEx location, where it went on another truck on 6/20 to the Halethorpe location, and then was put on a wrong truck by FedEx employee (of course we did not know any of this by using the tracking number. We tracked the package daily with a scheduled delivery of Saturday 6/21!!!!! How can a package go from Illinois to Maryland so quickly and then be mishandled so badly???We waited all day Saturday 6/21 only to be disappointed. Mind you, we... More...
    (Delivery Services)
    AAKU's Picture   AAKU    0 Comments   Comments
  • bed



    I ordered a package from Walmart.com and it was spouse to be delivered sometime wed-fri never came so I called them and they told me that they need to locate the package then they will call me back and let me know what is happening. They got job and that is to get a package from the company to the customer and on time we pay good money on shipping and they can't even do there job right who hard is it to get a package from point a to point b not that hard. I do not recommend them to any one ever. They really need to look into there workers and maybe hire some new ones who can do there... More...
    (Miscellaneous)
    shithead's Picture   shithead    0 Comments   Comments
  • Worst Delivery system and useless representatives



    I Booked a return package from NY to CA using my Fedex number. 3 representatives from last week told me I could request for an upgrade in the package if needed. I did request for an upgrade in the package for an over-night delivery. And even after placing the request the company has not expedited the delivery neither taking any action to help expedite it. Being directed out to multiple operators just to tell me that they are incapable useless folks on call, sucking out money from the people. Another lady even told me that we cannot track packages to such extent. WHAT A JOKE? WHY HAVE... More...
    (Delivery Services)
    addy1984's Picture   addy1984    0 Comments   Comments
  • FedEx Delivered to wrong address



    FedEx seems to have a problem delivering to my address. This most recent event, Mothers Day, the first one since my wife had lost a child and was to be a very hard day for her, I got an e-mail showing her flowers had been delivered. I had not heard from my wife as I knew I would if she had received her flowers. I called her to go look around the house outside and see if there was a package. when I saw FedEx was the delivery company I knew they had delivered it to the wrong place. My wife went to the other location and got her own package.The flower company did everything they could do to... More...
    (Delivery Services)
    worknopay's Picture   worknopay    0 Comments   Comments
  • FedEX Delivery Mismanagement



    I am a Recipient and My Package was delivered to Third Party and I verified that within an hour monitoring the Tracking number and reported the issue to FedEX Immediately and did multiple followup's and finally after multiple calls they are now asking the sender to go through the claim process. Each time Myself or sender called to trace the package we were given different reasons or Information for Package not being delivered. 1st Call. FedEX Representative notified us that the Address was not listed correctly by sender and later they confirmed the same address where the package... More...
    (Delivery Services)
  • More like F-You-EX



    I bought some Mother's Day gifts that arrived today for my wife and my mom. I ordered from Shari's Berry's. They sell strawberries that are around $6 per berry. The shipping is astronomical. They come via FedEx. The box is clearly labeled 'perishable' and 'This side up' but the F-you-Ex driver placed the package on it's side to make sure the berries, which are basically art, were turned on their side in the box and messed up. I will not use F-You-EX again. More...
    (Delivery Services)
    brownjm's Picture   brownjm    1 Comments   Comments
  • horrible experience!!!!



    on April 24, 2014 I stayed home all day and waited for the fedex truck to come. He arrived at 1:40 pm, I saw the truck pull up to my apartment. I went to the door and waited for him to get out of the truck. I watched him got to the back of the truck (from the inside he never got out) then go to the front seat and he went back and forth one more time. he then fiddled with some papers and left. I called customer service and was told no attempt to deliver had been made. I then pretty much stayed by my window all day. at 5:00 I tracked the order and it said that an attempt to deliver had been... More...
    (Delivery Services)
  • bad customer service



    On March 27, 2014. I insured an Item to be returned to a buyer from EBAY that sent me the wrong Item. Upon my investigation on what happened, the Item was delivered to the receiver on a Monday. The business was CLOSED, but the drived instead of putting the item back in the truck and delivering it the following day cause the business is located in a secure area , allowed someone to sign for it. After contacting the business, that individual does not work for the company and the business does not know who the person is that signed for it, but stated the business was closed on Mondays. I... More...
    (Delivery Services)
    wildmann98's Picture   wildmann98    0 Comments   Comments
  • Terrible Customer Service & Organization



    Well, I've never had issues with packages being sent to my apartment. If UPS delivers a package to my apartment they are kind enough to put the package on our patio, under our barbecue, or at the office. BUT NOT FEDEX! I paid for overnight shipping and received the email stating it had been delivered and left in front of my door!! I was at work at the time and assumed they would leave it on our patio or at the office like someone with common sense would. Needless to say, my package was not there when I got home. I contacted customer service and the woman who "helped" me said... More...
    (Delivery Services)
    loveshounds93's Picture   loveshounds93    0 Comments   Comments
  • Fedex is awful



    I have ordered multiple packages from online companies. Every... single... package that comes through fedex is in someway "delayed". What is the point of ordering overnight shipping and not receiving the package? If I was a company and instead of giving the customer what they payed and just simply putting a big "NA" on everything- I wouldn't last long. UPS by FAR is not only the more reliable company, but they are actually able do their jobs. I have officially came to the conclusion to never order anything online unless it can be shipped by USPS or UPS. More...
    (Delivery Services)
    UPSFTW's Picture   UPSFTW    0 Comments   Comments

FedEx Reviews By Product

 

FedEx Comments


chellike says: (4 weeks ago)
 0
FedEx constantly leaves door tags stuck on the outside of my building when they cant get through the secured lobby doors. I live in a 110 unit condo and fedex never writes the unit number on the door tag so we know who's tag it is. I've called about this problem before and was told that the driver should make note for whoever is to get the notice. When will you fix this!!!!



grizzssly says: (3 months ago)
 0
you pay fedex to deliver a package and they have to have usps deliver it for the, so why not just use usps in the first place, it will get there days earlier, ive come to the conclusion, that fedex is the worst delivery service there is, 8 days to get a package half way across the states, that would take ups or usps 2 or maybe 3 days,



JasonG1979 says: (3 months ago)
 0
I dealt with fed x 3 times it was the worst experience I've ever had. I wouldn't use fed x if they paid for it. The first time they delivered it to the wrong house 2nd time they ghost my house saying no one was there and I had the door open and I was on vacation never left a spilt saying they were there the driver probably wanted to get off at 1:00 so I'm sure he does that all the time. And the 3rd time they delivered to the wrong house again called and they acted like someone stole it, likely the next day the house they dropped it off to brought it to my house. I'm telling you use U.P.S



hamza says: (4 months ago)
 0
Fedex is absolutely the worse delivery company ever I never get my packages.We have been having the worst time getting FedEx Express to pick up our packages..from south africa to toronto..



mccameyhospital says: (5 months ago)
 0
We have been having the worst time getting FedEx Express to pick up our packages. I work at a small health Clinic and we have several drug screens that have needed to go out for a week. We have had this same issue reoccur for months now. We schedule they do not show up so we have to schedule again and again until finally several days later they pick it up. The driver does not show up and when they do, they do not actually come by the appropriate place for pickup. I have tried and tried to address this with customer service however, they keep giving us the run around. Fed Ex gets alot of business from our facility. They will soon be losing this business. Terrible Service and Zero follow through on complaints. Do Not Use this company.



rbenavidez0120 says: (5 months ago)
 0
Dear Sir
It's true. I can't prove your driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. You give him to much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure you think a company as big as yours considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost your company that much. Please note, my goal is not to cost your company a million dollars. My goal is to put your company out of business. It's a worthy cause. I'm retired. What else do I have to do?



skumar says: (6 months ago)
 0
Do not ship with fedex if it is more than 5 pounds, they do not deliver shipment and infact they will update into the system that they attempted to deliver 3 times. They will send back the item or ask us to pick from the local store
Irving texas is one among those types where you will definitely get this kind of service where more lazy guys were in this terminal



shonte says: (8 months ago)
 0
Fedex is absolutely the worse delivery company ever I never get my packages on time, or updates on my package it maybe update me one time and that's it... I can't believe it's made it this far as a company! UGH



aprent890 says: (2 years ago)
 0
Fedex is unreliable, poorly designed, and severely lacking in customer service. I ordered a package online who, unfortunately, uses FedEx as it's method of shipping. Because I track packages online, I knew that my package had attempted to be delivered two times- though I had not received a slip on my door indicating that they had been there. I called FedEx to find out if my package could be delivered at a convenient time or if I could pick it up somewhere close to where I am. The answer to both were no. FedEx only delivers during regular working hours- unless of course you live in a specific area they will deliver to you on Saturday. I was also informed that, even though I paid for shipping fees, I am required to drive an hour out of my way-during business hours- to claim my package withing 7 days or it will be returned to the shipper. I had to call FedEx 4 different times to receive answers I was looking for-I am still far from satisfied. The last lady I spoke to understood good customer service the most, however when I looked today she had actually not put notes into my tracking file she said she was going to. Now I am lost as to where my package is, what to do to retrieve it, who to call for information, and unsure as to whether or not I will ever receive my package. My advice to you, is avoid FedEx!!!!



themuse55555 says: (2 years ago)
 0
I made my order several days ago and it was supposed to arrive on saturday, today. I'm waiting all day and tracking online when i finally get the message that the given address to be delivered to was wrong. I called customer service and they told me the address they had which was the correct address! I hate fedex, this isn't the first problem i've had. There is a reason i give a contact number, call the damn number, I'm sitting here waiting I can give directions! They are lazy drivers who don't deserve their jobs, low lives! I will never use fedex again and will advocate against them and preach to everyone i know and any who will listen. I hope fedex is obliterated i would cheer. Now i have to make extra efforts for a refund. I will make every attempt to get every bit of compensation i can.



chris75 says: (2 years ago)
 0
No wonder FedeX is losing to UPS, their CEO sucks cause he cuts drivers and we pick those who delivers faster which is anyone else but FEDEX.Time to change those who cuts delivery drivers cause you can only squeeze an orange so much that those guys are not making in time...



mlindsay says: (2 years ago)
 0
We shipped some personal food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with Fedex that we did not want to pay any import duties or charges nor any extra costs and informed both Fedex customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. Fedex confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

On shipping the courier who picked up insisted we tick a number of boxes without giving us a chance to read the very small print around them and told us that they were of no consequence. This is the first shipment we made with Fedex. We then phone every day asking about progress and when the shipment was delayed at customs we repeatedly phoned the UK and Thailand asking if any extra charges were being incurred and told them we did not accept any and would not accept any. They confirmed that if any extra charges were to be incurred we would be informed and asked for authorization before billing us.

We have now been told by Fedex today in the UK that a 1000% import duty has been negotiated and applied to our account and that as we were tricked into ticking a small box making us responsible for import duties we must pay whatever the local person negotiated even if it is ridiculous.

We think Fedex have behaved dishonestly and nastily into misinforming us and tricking us to pay for unfair charges which they lied about being not applicable. The staff do not care and are incompetent.

I Urge a boycott of FEDEX by all concerned and especially warn everyone not to use FEDEX on overseas shipments. They have an unsafe arrangement with the local customs in less honest countries like Thailand and have an open account with customs who bill them what they want and then they bill you. If you want to pay 100 times over the odds then OK use them.



jwarner175 says: (3 years ago)
 0
Filed claim for damaged outboard motor I shipped. It was securely packaged in a rubbermade container with lots of bubble wrap and cardboard. Fedex placed heavy object on top of container and damaged engine. Filed a claim submitting all info including pictures of damage, receipts etc. Claim contact William Cobb denied claim stating it should be packaged in a wooden crate. On a side note the last time I "tried" to ship something in a wooden crate with fedex they said they will not ship in a wooden crate because it damages there belt. Why pay for insurance if Fedex will deny all claims! FEDEX SUCKS



2mhonen says: (4 years ago)
 0
We send and receive FEDEX pkgs./envelopes each week at my place of employment. The one most common comment made by fellow co-workers is that when filling out your forms, it is often hard to bear down with the pen enough to where the info. on the last page of the form shows the mailing address, etc. clearly.
Any plans on updating your forms to help with this problem. I'm sure many of your customers have run into the same thing.




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