FedEx Reviews and Complaints

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FedEx Reviews

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  • Fed Ex lost my package



    DO NOT use fedex "2day" shipping. I shipped a package and supposedly it was delivered to me on a Friday. Well I never got the package, and each day I called before Friday and after Friday I was REPEATEDLY told that my package wasnt even in the system. I was also told that when Fed Ex recreated my label, THEY did not put my apt number on the shipment. The driver swore that he dropped the packaged off- which was not true bc he didnt even have an apt number to take the package to. I filed a claim and it was denied bc I neglected to put the declared value on the package to begin... More...
    (Delivery Services)
    Csmith17's Picture   Csmith17    0 Comments   Comments
  • Worst Shipping Company in the world



    FedEx is by far the worst shipping company in the world, yes I said it the worst in the world. I ordered a beautiful table set, and the company used FedEx. I knew once my package shipped off there was going to be a problem, because my previous experience with FedEx has been a disaster. So I decided to wait outside after working 8 long hours, I sat from 8am-11:30am 3 days in a roll. My Package never came and the driver lied and said I was not home 3 days in a row. I was outside waiting from 8am-11:30am FedEx never showed up, the driver Lied and said they came but he never did. So then FedEx... More...
    (Delivery Services)
    BlueWinter48's Picture   BlueWinter48    0 Comments   Comments
  • Fedex delivering horrible and incompetent service since 1973



    My order was supposed to arrive on Thursday since I paid for it but it didn't. I called Fedex customer service and I spoke to a guy who told me that the package is still in Japan and since, it was international he transferred me and I then spoke to a lady who then told me that my order is still in China and not in Japan. So, now I'm thinking WTF! they don't even know where my package is. I called customer again, this time they said that it was in Japan for 4 days and they don't know why it hasn't shipped out yet. Fedex customer service is incompetent. Fedex- Since... More...
    (Delivery Services)
    tzlazder's Picture   tzlazder    0 Comments   Comments
  • Incompetent business



    I have two orders FedEx was paid to deliver to me that I have not received and they refuse to hold themselves responsibility for loosing them. I am currently out $450 and they have no answers to where they left my packages or refuse to try to retrieve or compensate for the package. They were unsympathetic and noncompliance to the needs of a coustomer. I will make sure I never buy from a company that only ships with FedEx. I don't need the hassle. It has been a timely and useless experience. I'm glad I don't have stock in this company, because if this is typical service... More...
    (Delivery Services)
    Constance0518's Picture   Constance0518    0 Comments   Comments
  • Never delivers



    Used fedex, paid for fast delivery in order to get a birthday present on time.... the driver lost the package and they only got me it a week later. Then a few weeks later, i had an animal shipped from a breeder overnight next morning. They lost it and i'm still waiting. Nice to see fedex gets away with robbery(not delivering at speed you pay for) and animal cruelty. I stress anyone that can, use anything else... even usps is better, fedex has been the worst i've ever dealt with. I have never taken the time to review anything online before this incident. The lady on the phone... More...
    (Delivery Services)
    Don25's Picture   Don25    1 Comments   Comments
  • rude



    I ordered a package was supposed to be delivered by april 8th, the 12th i call in to find out what is going on as its been shipped all over the usa. the lady i am talking to is saying something like shipped overseas..i have no clue what she is saying, so i ask to speak with someone who speaks english, so they go and get me someone else i can't understand. now thats great customer service. so now they are mad because i want to speak to someone who speaks english and they go into the shipping and put this..Delivery exception - Rerouted to correct delivery address...it was at my local... More...
    (Delivery Services)
    miloman2's Picture   miloman2    0 Comments   Comments
  • Again unwarranted charges that I will report to French Customs



    I'm so tired of having your company and other express services add unwarranted charges when shipping commercial goods that are under the country's stated limits for supposed "customs filling". I can do my own customs filling. Already I paid more than the price of the goods to have Fedex ship the goods then they add 11%u20AC in "OTHER fees not subject to TVA, filling fees of 12,50%u20AC, plus TVA (taxes on your fees)!!! I will be sending this directly to French Customs as a complaint for them to continue to investigate such fraud. People don't pay, you do not... More...
    (Delivery Services)
    jel888's Picture   jel888    1 Comments   Comments
  • Fed-Ex Frustrated



    I have worked in industrial businesses for most of my life and using Fed-Ex weather it be Freight or just ground services it is the most frustrating experience EVERY SINGLE TIME. I have an account and the website is not user friendly, it is constantly telling me our account is not up to date. In the end I always have to call and schedule everything. UPS is much better More...
    (Miscellaneous)
  • my items in courier worth $800 got stolen



    my items worth $800 got stolen before reaching India.The employees are not hepul at all.They lie every single day.Sometimes i get email that it stuck india and then they sid that its stuck in us because the box was empty.Now they say i could get only $100 refund i have not paid $10 for full refund.Since im a new customer so i didnt about that nor ur employee told me about it.Ipaid $160 for priority,if someone would have told me about full refund insurance,i would paid for it also.Now I want my full refund back its totally ur fault.Moreover the employees who pick my calls on tollfree no are... More...
    (Shopping, Chain Stores)
    angel22's Picture   angel22    0 Comments   Comments
  • Where's my package?



    Tracking ID - 721887117764 My package was being sent back to the seller without my knowledge. On the delivery they asked me to pay Rs.2165, I asked them to give me bill for that.The delivery person said that they attempt 3 deliveries so it will be delivered tomorrow with all the documents. I waited for 2 more days and when I contact the Fedex office they simply said the package is being returned. I would like to know 1.Why dont you attempt 3 times delivery as you promised? 2.Why dont you inform me before returning it? 3.Why dont you bring bill if I need to pay extra? and Why... More...
    (Delivery Services)
  • Bad and very unprofessional service (NEVER USE FEDEX!!)



    shipped parcels from London to Jakarta and how has tons of documents to be submitted (which are not logic at all). They hold my parcels from two weeks ago till now and I need to pay warehouse fee everyday. Thought Fedex just want to hold my parcels so that I paid the warehouse fee very expensive. The staffs couldn't do anything except calling me everyday asking for this document or that document and they can't released my parcels till now. How useless the staffs are. Very dissapointing and shameful shipping service. I will never use it again!! More...
    (Delivery Services)
    Darksugar17's Picture   Darksugar17    0 Comments   Comments
  • Terrible service all around



    778233046131 I requested that for this package and 2 others, that I would be contacted so that I can give proper delivery instructions. I received no call from customer care. No call from your company at all. I received my other two packages, on two different days, on Tuesday, January 25th, and Wednesday, January 26th, of which they both were left unattended and no previous notice. I then received a notification from my account on your app saying all three packages were delivered, but I did not receive my last package today, January 27th, as I was notified. Besides your bad customer... More...
    (Delivery Services)
    Geehoney99's Picture   Geehoney99    0 Comments   Comments
  • del pushes out day cannot pickup



    ordered item on ebay seller chose fed ex to deliver. every thing ok untill the pack got to mpls st paul area then del was pushed out 1 day each day as pack moved through 4 sub cites. never in minnetonka mn where it was to be delivered.. so i thought maybe i could pickit up in rogers . of course ther is no person to call or??del just moved out another day so i will get it when you decide to del .when will that be ?? i will not againbuy from someone who uses fed ex nor willi use your company. i know you could care less. More...
    (Delivery Services)
    1DARER's Picture   1DARER    0 Comments   Comments
  • Late shipment, poor customer service



    Placed an emergency equipment replacement order on the morning of January 10, 2017 and paid for guaranteed overnight shipment. It was scheduled to be delivered by 8pm on January 11, 2017 by which time it did not arrive and customer service told me I would have to wait until 8pm again on January 12 for my delivery that I required to operate my business with that day at 10am. I was reimbursed for shipping, but not for the loss of a day's business. If the delivery is delayed further, I will bill them for my losses. More...
    (Miscellaneous)
    konopolyland's Picture   konopolyland    0 Comments   Comments
  • Delivered my package to wrong address



    I have always got my deliveries when ordering stuff for X-mas. Well today I am up at 8 am and on the computer which sits on table right in front of window that looks out to the street and my front porch. About 10 am I check email and I have a tracking update saying my package was delivered at 9:49 am. huh? I was here and could see out the window, I went outside, no package, no tag I called and at first they tried to insist that it had been delivered and then after being put on hold, she said a neighbor had called them a few blocks away saying my package was delivered to their address which... More...
    (Delivery Services)
    Badmail12's Picture   Badmail12    0 Comments   Comments
  • Amazing service



    Ordered a parcel from America and FedEx delivered it. As I have experienced before sometimes people don't bother even coming to the house to deliver things and say they couldn't find location or so on. However today I was not in and I had three missed calls form the man who delivered it whilst I was at work. He had left it in the garage and also rang later that evening to make sure everything was ok and I got the parcel. He stated that when he first knocked there was no answer so he went and finished his deliveries and came back to my house again.. if you ask me this is first... More...
    (Delivery Services)
    DeclanMcV's Picture   DeclanMcV    0 Comments   Comments
  • WASTE OF MY TIME



    Just wow. Someone mailed a package to me for work purposes that failed delivery three times because they kept delivering it at noon, you know, when I'm at work like the rest of the world. I called before the final attempt and asked them to please deliver it after 2, so that I could get home early and receive the package. They said they could only "put in a request" and of course the next day, my package was delivered well before 12. I asked them to hold it at a location, and the only one they could deliver it to was 30 minutes from my house, when there are about 8 fed ex... More...
    (Delivery Services)
    Erinmcmichael's Picture   Erinmcmichael    0 Comments   Comments
  • FedX Dropped the ball again!



    I was scheduled to have a package delivered overnight. When it did not arrive the next day, I tracked the package to learn that FedX marked it "Delivery Exception - Customer not home or Business closed" neither of which was true -- I was home ALL day and my business was open from 8 am. to 8:30 pm. No delivery was attempted at either door, nor was any FedX notice left on premises saying they couldn't deliver my package. SO FRUSTRATING! More...
    (Delivery Services)
    1opinion4u's Picture   1opinion4u    0 Comments   Comments
  • Example: FedEx Rip Off and Terrible Customer Service



    FedEx is a rip off!! I went in to the Spokane Wa Spokane Falls Blvd location to print corporate fundraising letters and used their work stations to pull it up from my email account and print and couldn't get help from the employees. I approached a customer service rep by the name of Daniel and he shooshed me and held his figure up because he had to run in the back to get witeout for another customer. Meanwhile the timer was ticking away charging me .40 cents per minute. When he finally helped me, he was a pompous jerk using short fast answers and horrible body language as if he... More...
    (Delivery Services)
    mkp23's Picture   mkp23    0 Comments   Comments
  • Too much charges with ZERO capability



    I just received my parcel from FedEx today and FedEx Indonesia charge me additional for documentation fee due to my parcel doesnt need to pay Import duty. It is just ridiculous. DHL, TNT, UPS even EMS never charge a cents for documentation fee. FedEx is just like a leach, good in nothing but keep sucking customer money. I have paid the top dollar for the delivery service and this is what I get. Like previous delivery, they really have zero capability to do custom clearance until I need to use my agent to release the goods. I dont understand why this kind of company exist in Indonesia? If... More...
    (Delivery Services)
    h3nk's Picture   h3nk    0 Comments   Comments
  • Fedex - Gold packet "lost". Minimum compensation.



    Fedex took a 50g packet of Gold. Lost it. And paid me 50 euro (minimum to legally not be in trouble) out of 1600 euro.The man from Fedex who got it, put another packet in my name. And mine was officially lost. Fedex was incompetent in doing anything. They just kept saying everything could had happened. They tried to solve it but they want not admit what I think is the obvious. One employee took it. He changed my address for other paket. And they know who was. Sent me email detailing how legally I can not sue them, and paid me minimum. They just stole my packet and savings in my face, and no... More...
    (Miscellaneous)
    Dave1's Picture   Dave1    0 Comments   Comments
  • Complaint



    Trying to track my package on FedEx, this is what I see starting in transit from Los Angeles, CA on 8/22. 8/23 in transit: Pyote, TX Arrive 8/25 Dallas, TX. Depart Dallas, TX on 8/26 and arrive Ft. Worth TX. On 8/27, it departs Ft. Worth, TX and arrives at a FedEx location in Lenexa, KS. On 8/28, my package goes from Lenexa to Norfolk, NE FedEx location to "in transit U.S. Postal Service to be in transit to Boise City, OK (the correct destination) BUT then it's back to departing Norfolk, NE FedEx location. On 8/29, my package tracking finds that it is back in Lenexa, KS. If... More...
    (Delivery Services)
    MRaT's Picture   MRaT    1 Comments   Comments
  • EXPEDITE SHIPMENT DELIVERED TO A WRONG ADDRESS TO ANOTHER STATE



    I ordered an international shipment from India worth $400 with an expedite shipment. I paid close to $160 just for the shipping alone. I tracked the shipment yesterday and was waiting the package to be delivered today morning as per the tracking update. I got the update the the package was delivered to my leasing office by someone named LOVESTED signing it for receiving at 8am today morning (Aug 28th) whereas my leasing office on Friday's open only at 10am. i got a doubt and I went to the office and no one was there. Went to the nearby fedex office around 11am and they didnt give me... More...
    (Delivery Services)
    Dayal23's Picture   Dayal23    0 Comments   Comments
  • They are not reliable company !



    They sent me an invoice and I found down that it is not correct. I contacted them and they sent me a form to fill out. I sent back and they said my case will be hold on and I do not have to worry about that. Suddenly I got a letter from controlaccount to require me pay for the debt. They passed my case to the third party without inform me about that. Not fair action , especially from a big company like fedex. More...
    (Delivery Services)
    Tammy15's Picture   Tammy15    0 Comments   Comments
  • Angry review



    Slow delivery, my shipment was promised a 4 day delivery and it did not arrive. It screwed me up because I did not have the gear from a sport tournament. Very very bad customer service, I checked in a lot of times for an estimated delivery time and every time the answer would be it is not available at time moment. How are you suppose to time the arrival of your item and plan everything if you are blind like fuck and don't even know when what you need is going to arrive? Even more, their texting service don't even work. texting them in the exact format they wanted and tried 4 times... More...
    (Shopping, Chain Stores)
    TheSwagTeam's Picture   TheSwagTeam    0 Comments   Comments
  • Print Service Refusal



    I have been a long time customer of Fedex and have got many prints done in the past. I currently moved to a new area and when I went in to get my works printed at the new location I was told that they would not print my art because they had a copyright on them. When I explained that I was the one who had the copyright put on my works to protect my work from being illegally used/stolen from me. They decided to change their story and say that Fedex had a company trademark policy which would not allow for my original works to be printed even though all the other Fedex locations will print my... More...
    (Shopping, Chain Stores)
    Stephen1234's Picture   Stephen1234    0 Comments   Comments
  • horrible



    I had a package I was suppose to receive through fed ex and and I missed them all 3 times while I was home I never heard one knock I believe they knock light n run off ...I even signed the paper tag giving them permission to leave my package in my front office and they still said I wasn't home ....pissed off Houston, Tx Green rd location More...
    (Delivery Services)
  • FedEx is the WORSE delievery company ever!!



    This is not the first time that I have had issues with FedEx in the past but I am all about giving a company a chance to fix their mistakes. I ordered baking supplies for an upcoming wedding cake order for one of my clients. With the baking company I put a rush on the order so that I can get it in enough time before the wedding. My packages arrived in Philadelphia on Saturday and was out for delivery the same day. I made sure I didn't make plans so that I could be there to receive the packages. Around 5pm I checked online to see if the package was still out for delivery and it stated... More...
    (Miscellaneous)
    nspencer8701's Picture   nspencer8701    2 Comments   Comments
  • FedEx Truck totaled my car



    That's right, he came barreling down a quiet suburban street and took out the complete drivers side of my car. FedEx happens to be self insured by a company called Broadspire. It took them almost two weeks for anyone to call me about my claim and authorize a rental car, once they determined that my 2012 Volvo was not salvageable, they demanded that we return the rental car and they would issue a check. We did as they asked and it took another two weeks for them to issue the check which they sent, wait for it, FedEx. Despite being given expect instructions of where to send the check... More...
    (Delivery Services)
    aprilzk's Picture   aprilzk    0 Comments   Comments
  • Didn't deliver! AGAIN!!



    My son sat at our door and waited all day for a two day express delivery from FedEx. I warned him not expect delivery on time even though the web site said it would be here today. EVERY TIME I have ever had a delivery expected from FedEx they have failed!! They even messed up a few Christmas presents last year. What good is delivery the day after Christmas when it was supposed to be there two days before. When item didn't get here today, checked the web site and it stated that "Item not delivered due to customer not available or business closed." BS! My son watched all... More...
    (Delivery Services)
    ChickensRock's Picture   ChickensRock    0 Comments   Comments
  • Poor customer service



    I am very pissed off with the FedEx customer service.Today(on 08/03/15) i saw a 'we are sorry we missed you' door tag outside my door.It says today somebody tried to deliver a package at 9:26am.I could not answer the door bell as i was in the shower.I called their customer service at 9:35am & spoke with someone called Claudia & requested her if she can contact the driver & ask him to deliver the package as its been 9 minutes only so he can"t be very far from my house.she said somebody will call me in two & haif hours.She was very rude & had a very... More...
    (Delivery Services)
    NinaSingh698's Picture   NinaSingh698    0 Comments   Comments
  • I Don't Understand



    This is the 2nd time I've had to wait on a package from them. Each time I would track the package, the post will show a specific delivery date, but of course IT DOES NOT show up when it is suppose to. I pay for overnight shipping on a Monday and what happens? I get my package 2 days later! I call to find out what's the problem and I get told to call back the next day... smh Makes me too angry services suck! More...
    (Miscellaneous)
    TexasGirl89's Picture   TexasGirl89    0 Comments   Comments
  • Terrible Customer Support



    Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on FedEx.com and it says "Package delivered: no signature required". Called customer support to find out what was going on/what could be done; Opened a "Driver Fault" case and they gave the driver 48 hours to "Retrace his steps". WTF! So on Friday... More...
    (Delivery Services)
    tblevins9's Picture   tblevins9    0 Comments   Comments
  • Great Service so Far.



    I've not once had a bad experience with FedEx shipping and I've used all of their shipping plans, express included. My package has always been delivered when I was expecting it, the people that delivered them were extremely friendly and it was an easy process to change the send address when I realized I wouldn't be able to pick up a package at the designated location. Keep up the great work! More...
    (Delivery Services)
    JbbEsti's Picture   JbbEsti    0 Comments   Comments
  • worst delivery service not delivered even after actual delivery time



    a fedex courier was sent from u.s. to hyd , courier number is 618190623967, it came to hyd destination on saturday morning but even delivered till today night monday night, 3 days local fedex delivery people are time passing, what a speed work by fedex it is urgent courier which has to be submitted to bank, we are in hyd to collet the speed courier and leave to vizag on monday, but have to stay tomorrow also in hotel only to collect the documents in courier, i want the courier service to refund the amount paid for speed delivery, worst worst delivery service, estimated max time, monday,... More...
    (Delivery Services)
    ashok9's Picture   ashok9    0 Comments   Comments
  • Delivered to wrong address



    message was added giving clear, concise instructions all the way up to my condo landing and with my condo number. the condo number is also posted at each door frame. knowing my 80 lb item was on the truck for delivery. I happened to look out, see a FedEx truck at a nearby bldg, ran out on the landing, and asked if he didn't have a delivery for me. He said "no", was very nice, and said there were two more trucks due this way yet today. an hour later I saw that tracking had it as "delivered". called customer support, had him on the phone while i ran down 3 flights... More...
    (Delivery Services)
    mmand1's Picture   mmand1    0 Comments   Comments
  • Refused pre-paid package



    Auto part delivered to me with only a ship label attached (Saab muffler). Return of part was paid for by pre-printed/paid label. Fedex refused acceptance stating 'must be in a box' even thought they delivered it originally without. Represented enclosed in cardboard sleve so that, as told by Fedex employee "can not accept it without covering as it could damage other packages". Now the excuse was " It might come apart on the conveyor". COULDN'T ANY PACKAGE ?? More...
    (Delivery Services)
    complaintfut's Picture   complaintfut    0 Comments   Comments
  • courier chargers



    I send a parcel to italy parcel no 635846208126 . I submitted courier fees here . But they also colleted courier fees 45 euro from italy where I send my parcel . I send my parcel fron saurav agency courierservices mullanpur ludhiana . I contact with them but they asked we are nnot responsible contact are customer officer. Mandeep kaur 8872232002 Man.dhillon91000@gmail.com More...
    (Delivery Services)
    dhillon91's Picture   dhillon91    0 Comments   Comments

FedEx Reviews By Product

 

FedEx Comments


rumsey3jack says: (3 years ago)
 0
I'm very displeased in FedEx! I order on the 21st of Dec 2014 and was to be delivered between the 26th and 30th, its the 31st now and I spoke to a representative and they don't even no exactly where the promise ring I ordered!? I was to propose tonight when ball drops but can't now!! Very unprofessional and i told them to keep it at wharehouse ill come pick up myself and they dont no where it is!! now I have nothing to propose with! Fuck you FedEx and I will never use service again!!! All your reviews are bad and I should have read them b4 placing my order! Lesson learn from me but not by u as every review u have sucks!!!! Burn n hell FedEx!! UPS all the way everyday!



chellike says: (3 years ago)
 0
FedEx constantly leaves door tags stuck on the outside of my building when they cant get through the secured lobby doors. I live in a 110 unit condo and fedex never writes the unit number on the door tag so we know who's tag it is. I've called about this problem before and was told that the driver should make note for whoever is to get the notice. When will you fix this!!!!



grizzssly says: (3 years ago)
 0
you pay fedex to deliver a package and they have to have usps deliver it for the, so why not just use usps in the first place, it will get there days earlier, ive come to the conclusion, that fedex is the worst delivery service there is, 8 days to get a package half way across the states, that would take ups or usps 2 or maybe 3 days,



JasonG1979 says: (3 years ago)
 0
I dealt with fed x 3 times it was the worst experience I've ever had. I wouldn't use fed x if they paid for it. The first time they delivered it to the wrong house 2nd time they ghost my house saying no one was there and I had the door open and I was on vacation never left a spilt saying they were there the driver probably wanted to get off at 1:00 so I'm sure he does that all the time. And the 3rd time they delivered to the wrong house again called and they acted like someone stole it, likely the next day the house they dropped it off to brought it to my house. I'm telling you use U.P.S



hamza says: (3 years ago)
 0
Fedex is absolutely the worse delivery company ever I never get my packages.We have been having the worst time getting FedEx Express to pick up our packages..from south africa to toronto..



mccameyhospital says: (3 years ago)
 0
We have been having the worst time getting FedEx Express to pick up our packages. I work at a small health Clinic and we have several drug screens that have needed to go out for a week. We have had this same issue reoccur for months now. We schedule they do not show up so we have to schedule again and again until finally several days later they pick it up. The driver does not show up and when they do, they do not actually come by the appropriate place for pickup. I have tried and tried to address this with customer service however, they keep giving us the run around. Fed Ex gets alot of business from our facility. They will soon be losing this business. Terrible Service and Zero follow through on complaints. Do Not Use this company.



rbenavidez0120 says: (3 years ago)
 0
Dear Sir
It's true. I can't prove your driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. You give him to much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure you think a company as big as yours considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost your company that much. Please note, my goal is not to cost your company a million dollars. My goal is to put your company out of business. It's a worthy cause. I'm retired. What else do I have to do?



skumar says: (3 years ago)
 0
Do not ship with fedex if it is more than 5 pounds, they do not deliver shipment and infact they will update into the system that they attempted to deliver 3 times. They will send back the item or ask us to pick from the local store
Irving texas is one among those types where you will definitely get this kind of service where more lazy guys were in this terminal



shonte says: (3 years ago)
 0
Fedex is absolutely the worse delivery company ever I never get my packages on time, or updates on my package it maybe update me one time and that's it... I can't believe it's made it this far as a company! UGH



aprent890 says: (4 years ago)
 0
Fedex is unreliable, poorly designed, and severely lacking in customer service. I ordered a package online who, unfortunately, uses FedEx as it's method of shipping. Because I track packages online, I knew that my package had attempted to be delivered two times- though I had not received a slip on my door indicating that they had been there. I called FedEx to find out if my package could be delivered at a convenient time or if I could pick it up somewhere close to where I am. The answer to both were no. FedEx only delivers during regular working hours- unless of course you live in a specific area they will deliver to you on Saturday. I was also informed that, even though I paid for shipping fees, I am required to drive an hour out of my way-during business hours- to claim my package withing 7 days or it will be returned to the shipper. I had to call FedEx 4 different times to receive answers I was looking for-I am still far from satisfied. The last lady I spoke to understood good customer service the most, however when I looked today she had actually not put notes into my tracking file she said she was going to. Now I am lost as to where my package is, what to do to retrieve it, who to call for information, and unsure as to whether or not I will ever receive my package. My advice to you, is avoid FedEx!!!!



themuse55555 says: (5 years ago)
 0
I made my order several days ago and it was supposed to arrive on saturday, today. I'm waiting all day and tracking online when i finally get the message that the given address to be delivered to was wrong. I called customer service and they told me the address they had which was the correct address! I hate fedex, this isn't the first problem i've had. There is a reason i give a contact number, call the damn number, I'm sitting here waiting I can give directions! They are lazy drivers who don't deserve their jobs, low lives! I will never use fedex again and will advocate against them and preach to everyone i know and any who will listen. I hope fedex is obliterated i would cheer. Now i have to make extra efforts for a refund. I will make every attempt to get every bit of compensation i can.



chris75 says: (5 years ago)
 0
No wonder FedeX is losing to UPS, their CEO sucks cause he cuts drivers and we pick those who delivers faster which is anyone else but FEDEX.Time to change those who cuts delivery drivers cause you can only squeeze an orange so much that those guys are not making in time...



mlindsay says: (5 years ago)
 0
We shipped some personal food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with Fedex that we did not want to pay any import duties or charges nor any extra costs and informed both Fedex customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. Fedex confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

On shipping the courier who picked up insisted we tick a number of boxes without giving us a chance to read the very small print around them and told us that they were of no consequence. This is the first shipment we made with Fedex. We then phone every day asking about progress and when the shipment was delayed at customs we repeatedly phoned the UK and Thailand asking if any extra charges were being incurred and told them we did not accept any and would not accept any. They confirmed that if any extra charges were to be incurred we would be informed and asked for authorization before billing us.

We have now been told by Fedex today in the UK that a 1000% import duty has been negotiated and applied to our account and that as we were tricked into ticking a small box making us responsible for import duties we must pay whatever the local person negotiated even if it is ridiculous.

We think Fedex have behaved dishonestly and nastily into misinforming us and tricking us to pay for unfair charges which they lied about being not applicable. The staff do not care and are incompetent.

I Urge a boycott of FEDEX by all concerned and especially warn everyone not to use FEDEX on overseas shipments. They have an unsafe arrangement with the local customs in less honest countries like Thailand and have an open account with customs who bill them what they want and then they bill you. If you want to pay 100 times over the odds then OK use them.



jwarner175 says: (5 years ago)
 0
Filed claim for damaged outboard motor I shipped. It was securely packaged in a rubbermade container with lots of bubble wrap and cardboard. Fedex placed heavy object on top of container and damaged engine. Filed a claim submitting all info including pictures of damage, receipts etc. Claim contact William Cobb denied claim stating it should be packaged in a wooden crate. On a side note the last time I "tried" to ship something in a wooden crate with fedex they said they will not ship in a wooden crate because it damages there belt. Why pay for insurance if Fedex will deny all claims! FEDEX SUCKS



2mhonen says: (7 years ago)
 0
We send and receive FEDEX pkgs./envelopes each week at my place of employment. The one most common comment made by fellow co-workers is that when filling out your forms, it is often hard to bear down with the pen enough to where the info. on the last page of the form shows the mailing address, etc. clearly.
Any plans on updating your forms to help with this problem. I'm sure many of your customers have run into the same thing.




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