FedEx Reviews and Complaints

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FedEx Reviews

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  • Too much charges with ZERO capability

    I just received my parcel from FedEx today and FedEx Indonesia charge me additional for documentation fee due to my parcel doesnt need to pay Import duty. It is just ridiculous. DHL, TNT, UPS even EMS never charge a cents for documentation fee. FedEx is just like a leach, good in nothing but keep sucking customer money. I have paid the top dollar for the delivery service and this is what I get. Like previous delivery, they really have zero capability to do custom clearance until I need to use my agent to release the goods. I dont understand why this kind of company exist in Indonesia? If... More...
    (Delivery Services)
    h3nk's Picture   h3nk    0 Comments   Comments
  • Fedex - Gold packet "lost". Minimum compensation.

    Fedex took a 50g packet of Gold. Lost it. And paid me 50 euro (minimum to legally not be in trouble) out of 1600 euro.The man from Fedex who got it, put another packet in my name. And mine was officially lost. Fedex was incompetent in doing anything. They just kept saying everything could had happened. They tried to solve it but they want not admit what I think is the obvious. One employee took it. He changed my address for other paket. And they know who was. Sent me email detailing how legally I can not sue them, and paid me minimum. They just stole my packet and savings in my face, and no... More...
    Dave1's Picture   Dave1    0 Comments   Comments
  • Complaint

    Trying to track my package on FedEx, this is what I see starting in transit from Los Angeles, CA on 8/22. 8/23 in transit: Pyote, TX Arrive 8/25 Dallas, TX. Depart Dallas, TX on 8/26 and arrive Ft. Worth TX. On 8/27, it departs Ft. Worth, TX and arrives at a FedEx location in Lenexa, KS. On 8/28, my package goes from Lenexa to Norfolk, NE FedEx location to "in transit U.S. Postal Service to be in transit to Boise City, OK (the correct destination) BUT then it's back to departing Norfolk, NE FedEx location. On 8/29, my package tracking finds that it is back in Lenexa, KS. If... More...
    (Delivery Services)
    MRaT's Picture   MRaT    0 Comments   Comments

    I ordered an international shipment from India worth $400 with an expedite shipment. I paid close to $160 just for the shipping alone. I tracked the shipment yesterday and was waiting the package to be delivered today morning as per the tracking update. I got the update the the package was delivered to my leasing office by someone named LOVESTED signing it for receiving at 8am today morning (Aug 28th) whereas my leasing office on Friday's open only at 10am. i got a doubt and I went to the office and no one was there. Went to the nearby fedex office around 11am and they didnt give me... More...
    (Delivery Services)
    Dayal23's Picture   Dayal23    0 Comments   Comments
  • They are not reliable company !

    They sent me an invoice and I found down that it is not correct. I contacted them and they sent me a form to fill out. I sent back and they said my case will be hold on and I do not have to worry about that. Suddenly I got a letter from controlaccount to require me pay for the debt. They passed my case to the third party without inform me about that. Not fair action , especially from a big company like fedex. More...
    (Delivery Services)
    Tammy15's Picture   Tammy15    0 Comments   Comments
  • Angry review

    Slow delivery, my shipment was promised a 4 day delivery and it did not arrive. It screwed me up because I did not have the gear from a sport tournament. Very very bad customer service, I checked in a lot of times for an estimated delivery time and every time the answer would be it is not available at time moment. How are you suppose to time the arrival of your item and plan everything if you are blind like fuck and don't even know when what you need is going to arrive? Even more, their texting service don't even work. texting them in the exact format they wanted and tried 4 times... More...
    (Shopping, Chain Stores)
    TheSwagTeam's Picture   TheSwagTeam    0 Comments   Comments
  • Print Service Refusal

    I have been a long time customer of Fedex and have got many prints done in the past. I currently moved to a new area and when I went in to get my works printed at the new location I was told that they would not print my art because they had a copyright on them. When I explained that I was the one who had the copyright put on my works to protect my work from being illegally used/stolen from me. They decided to change their story and say that Fedex had a company trademark policy which would not allow for my original works to be printed even though all the other Fedex locations will print my... More...
    (Shopping, Chain Stores)
    Stephen1234's Picture   Stephen1234    0 Comments   Comments
  • horrible

    I had a package I was suppose to receive through fed ex and and I missed them all 3 times while I was home I never heard one knock I believe they knock light n run off ...I even signed the paper tag giving them permission to leave my package in my front office and they still said I wasn't home ....pissed off Houston, Tx Green rd location More...
    (Delivery Services)
  • FedEx is the WORSE delievery company ever!!

    This is not the first time that I have had issues with FedEx in the past but I am all about giving a company a chance to fix their mistakes. I ordered baking supplies for an upcoming wedding cake order for one of my clients. With the baking company I put a rush on the order so that I can get it in enough time before the wedding. My packages arrived in Philadelphia on Saturday and was out for delivery the same day. I made sure I didn't make plans so that I could be there to receive the packages. Around 5pm I checked online to see if the package was still out for delivery and it stated... More...
    nspencer8701's Picture   nspencer8701    0 Comments   Comments
  • FedEx Truck totaled my car

    That's right, he came barreling down a quiet suburban street and took out the complete drivers side of my car. FedEx happens to be self insured by a company called Broadspire. It took them almost two weeks for anyone to call me about my claim and authorize a rental car, once they determined that my 2012 Volvo was not salvageable, they demanded that we return the rental car and they would issue a check. We did as they asked and it took another two weeks for them to issue the check which they sent, wait for it, FedEx. Despite being given expect instructions of where to send the check... More...
    (Delivery Services)
    aprilzk's Picture   aprilzk    0 Comments   Comments
  • Didn't deliver! AGAIN!!

    My son sat at our door and waited all day for a two day express delivery from FedEx. I warned him not expect delivery on time even though the web site said it would be here today. EVERY TIME I have ever had a delivery expected from FedEx they have failed!! They even messed up a few Christmas presents last year. What good is delivery the day after Christmas when it was supposed to be there two days before. When item didn't get here today, checked the web site and it stated that "Item not delivered due to customer not available or business closed." BS! My son watched all... More...
    (Delivery Services)
    ChickensRock's Picture   ChickensRock    0 Comments   Comments
  • Poor customer service

    I am very pissed off with the FedEx customer service.Today(on 08/03/15) i saw a 'we are sorry we missed you' door tag outside my door.It says today somebody tried to deliver a package at 9:26am.I could not answer the door bell as i was in the shower.I called their customer service at 9:35am & spoke with someone called Claudia & requested her if she can contact the driver & ask him to deliver the package as its been 9 minutes only so he can"t be very far from my house.she said somebody will call me in two & haif hours.She was very rude & had a very... More...
    (Delivery Services)
    NinaSingh698's Picture   NinaSingh698    0 Comments   Comments
  • I Don't Understand

    This is the 2nd time I've had to wait on a package from them. Each time I would track the package, the post will show a specific delivery date, but of course IT DOES NOT show up when it is suppose to. I pay for overnight shipping on a Monday and what happens? I get my package 2 days later! I call to find out what's the problem and I get told to call back the next day... smh Makes me too angry services suck! More...
    TexasGirl89's Picture   TexasGirl89    0 Comments   Comments
  • Terrible Customer Support

    Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on and it says "Package delivered: no signature required". Called customer support to find out what was going on/what could be done; Opened a "Driver Fault" case and they gave the driver 48 hours to "Retrace his steps". WTF! So on Friday... More...
    (Delivery Services)
    tblevins9's Picture   tblevins9    0 Comments   Comments
  • Great Service so Far.

    I've not once had a bad experience with FedEx shipping and I've used all of their shipping plans, express included. My package has always been delivered when I was expecting it, the people that delivered them were extremely friendly and it was an easy process to change the send address when I realized I wouldn't be able to pick up a package at the designated location. Keep up the great work! More...
    (Delivery Services)
    JbbEsti's Picture   JbbEsti    0 Comments   Comments
  • worst delivery service not delivered even after actual delivery time

    a fedex courier was sent from u.s. to hyd , courier number is 618190623967, it came to hyd destination on saturday morning but even delivered till today night monday night, 3 days local fedex delivery people are time passing, what a speed work by fedex it is urgent courier which has to be submitted to bank, we are in hyd to collet the speed courier and leave to vizag on monday, but have to stay tomorrow also in hotel only to collect the documents in courier, i want the courier service to refund the amount paid for speed delivery, worst worst delivery service, estimated max time, monday,... More...
    (Delivery Services)
    ashok9's Picture   ashok9    0 Comments   Comments
  • Delivered to wrong address

    message was added giving clear, concise instructions all the way up to my condo landing and with my condo number. the condo number is also posted at each door frame. knowing my 80 lb item was on the truck for delivery. I happened to look out, see a FedEx truck at a nearby bldg, ran out on the landing, and asked if he didn't have a delivery for me. He said "no", was very nice, and said there were two more trucks due this way yet today. an hour later I saw that tracking had it as "delivered". called customer support, had him on the phone while i ran down 3 flights... More...
    (Delivery Services)
    mmand1's Picture   mmand1    0 Comments   Comments
  • Refused pre-paid package

    Auto part delivered to me with only a ship label attached (Saab muffler). Return of part was paid for by pre-printed/paid label. Fedex refused acceptance stating 'must be in a box' even thought they delivered it originally without. Represented enclosed in cardboard sleve so that, as told by Fedex employee "can not accept it without covering as it could damage other packages". Now the excuse was " It might come apart on the conveyor". COULDN'T ANY PACKAGE ?? More...
    (Delivery Services)
    complaintfut's Picture   complaintfut    0 Comments   Comments
  • courier chargers

    I send a parcel to italy parcel no 635846208126 . I submitted courier fees here . But they also colleted courier fees 45 euro from italy where I send my parcel . I send my parcel fron saurav agency courierservices mullanpur ludhiana . I contact with them but they asked we are nnot responsible contact are customer officer. Mandeep kaur 8872232002 More...
    (Delivery Services)
    dhillon91's Picture   dhillon91    0 Comments   Comments
  • Lazy Moron drivers

    I have already had 3 different shipments that have been sent to me by Fed Ex. They claim that they have left packages at the door. They never make it to the door. A set of tires for my vehicle were left on the side of the street about 70 ft. from our door. Another package was taken out of the truck and laid on the ground when he took it out of his truck. My last package today was taken out of the truck and set on the ground 52 ft. from the door and on my computer it claims that it was left at the front door. Not once did the driver ever come to the door to see if anyone was there. My wife... More...
    (Delivery Services)
    mwjski's Picture   mwjski    0 Comments   Comments
  • Fedex SUCKS!!!! Lying about deliveries all the time!!!

    My choice of delivery has always been UPS. The vendor that I purchase most of my clothing from just changed delivery companies from UPS to FedEx. My first delivery through fedex was last week. I live in an apt building with a leasing office that signs off deliveries for tenants and UPS always used to get them delivered their when I'm not home. Fedex left a note that they could not deliver because I was not home on Friday. I found out later that they do not deliver during weekends (weird for such a huge business company). On Monday I called off work to wait for delivery which according... More...
    (Delivery Services)
  • idiot delivery boys

    i had a really bad experience from one of your delivery boy the Airway bill number: 780787528725 it was supposed to be deliver at pin code 680567 the delivery boy called me yesterday and ask me to come to a place which is 5kms far from the delivery address if i did't come he will give it to a store near to that area so i ask him to deliver on next day that is today 12th jun 2015 today he again call me to come to a place that is 1 km far from the delivery area if i did't come he will return the packet to the senders address ... he is blackmailing me arrogant More...
    (Delivery Services)
    anoop009's Picture   anoop009    0 Comments   Comments
  • Never use Fedex...dishonest drivers!

    I waited all day by the door for a package to be delivered via signature confirmation from Fedex. My front door was open and I never left my home. Only to have them update my online tracking to say 'customer unavailable' when no one ever came to my door! They never came!!! They completely lied and customer service was of no help! I wasted an entire day waiting only for them to not come and lie saying they did. Very dishonest and unprofessional! I hope they continue to lose business and money! Very disappointments ex-customer. More...
    (Delivery Services)
    Misskey24's Picture   Misskey24    0 Comments   Comments
  • FedEx Non-Delivery Service

    I sent two International Priority consignments from Namibia to New York (an art gallery) and South Korea (a university) respectively with detailed consignment notes after discussing in person with the local FedEx office about required documentation. None were commercial materials, though value estimations were included. Both parcels were returned to Namibia and will have to be resent at the same cost due to 'inadequate commercial invoices'. In both cases detailed contact information about the recipients were provided. FedEx did not even bother to contact the recipients for... More...
    (Delivery Services)
    EugeneNamibia's Picture   EugeneNamibia    0 Comments   Comments
  • Incompetent drivers

    Never use Fedex! I received all these nice emails telling me my package would be delivered by 8:00 pm on Friday. I walk along my road in anticipation waiting for the driver. I see him come out of the street next to mine and drive away. He waits on the side of the road, no doubt sending me an email that my package couldn't be delivered, but I couldn't catch up before he drove out of sight. I get home, read the email and immediately call FedEx to tell them the moron never came down my street. I was there, my spouse was in the house waiting, the driver never came. To what house did... More...
    (Delivery Services)
    freddiecrs's Picture   freddiecrs    0 Comments   Comments
  • FedEx Union city

    Today's experience with fedex was the worst one in my life. I was expecting a very important document in Friday evening. As per the tracking information the package was expected to be delivered by 8 pm. I got a message at 4.56 pm that package was delivered since I was not hope. I called fedex immediately at 4.59 and was on multiple calls where every one that I spoke just apologized but offered no help. Infant they asked me to go to Union even when I told them that I work in Manhattan and do not own a car. Since the document was critical to finalize a transaction for Saturday I... More...
    (Delivery Services)
    Vaseem's Picture   Vaseem    0 Comments   Comments

    I placed an order with a retailer on Thursday, May 21, 2015 and paid for FedEx Overnight service. I knew the order would not be shipped until the next business day (Friday, May 22nd) and that I would not receive the order until Tuesday, May 26th, due to the Memorial Day holiday falling on Monday, May 25th. I waited all day for my delivery on Tuesday, May 26th. FedEx DID NOT show up!! When I called, they said the package would be delivered on Wednesday, May 23rd!! OR..."I could drive to one of their hubs and pick up the package myself." Are you kidding me? That's why I... More...
    (Delivery Services)
    Wasteofmytime's Picture   Wasteofmytime    0 Comments   Comments
  • Delay Delivery Despite Paying for Expedite Shipment

    I would like to know what was the reason for the delay of my Shipment with tracking number, 773554772154. when I have been calling every single day for the package to be delivered. Every day since 18th May when I call your support staff I got same response which started irritating me "We are extremely sorry for the delay sir it will be delivered today". (Not sure if today means x days from the first day of call). I have called more than 5 times to your support staff. Please explain me the reason for this delay, On the contrary if I pay half the custom charge and ask your... More...
    (Delivery Services)
    mvprabhu's Picture   mvprabhu    0 Comments   Comments

    Im Very Appauled in the service im currently recieving from Fedex SA. After countless phone calls to track my URGENT parcel i was told so many different stories, 1) It cannot be found on the system, Called again spoke to someone else 2) I need to now make payment of R600 for customs and Vat - I have used Fedex a few times before and have NEVER had to pay as the values are always very low. I have actually stopped using Dhl and Recomended Fedex to everyone i know. Well i take that all back! Why do i need to now pay R600 when before i didnt pay the customs?? This makes no sense as my value... More...
    Beauituful1's Picture   Beauituful1    0 Comments   Comments
  • Wonderful Customer Service on Mother's Day

    I visited FedEx in Fort Smith this morning before church. MaLinda was helping me like she always does on Sunday's. She has wonderful customer service skills and is always helpful. I am always happy with my service here. However, I couldn't help but notice that MaLinda is the only woman working at FedEx in Fort Smith Store. I expressed to here how sorry I was that she had to work on Mother's Day. She told me it was fine she was used to working on Mother's Day. As a customer to any business it's nice to hear when business's are taking care of their... More...
    (Delivery Services)
  • Worst Service

    I recently had purchased something online and the company used FedEx to ship it. The site told me it would arrive in 3 days, and it did. It arrived on a Friday early morning to my local office, but they refused to deliver it. So I paid for the "3 day shipping" for no reason. This wasn't the biggest problem as I understand they care more about making money not delivering things quickly. But, then they supposedly "delivered" my package but I got home and it wasn't there. I had to go back and pick up my package. The quality of the box was the worst part. It... More...
    (Delivery Services)
    Daenerys22's Picture   Daenerys22    0 Comments   Comments
  • Fedex delivery

    Fedex was absolutley awful with delivering my package. They delivered it to the wrong place and then did not seem to care much when I called multipile times saying my package was still missing. They kept saying that they would call me and never did, so finally I called and they sad they could not pick up the package to redeliver it to me. They were not apologetic nor did they care, and they told me to take it up with amazon. Always go through UPS or USPS. They are a million times better. Fedex is awful. More...
    (Delivery Services)
    jennykk11's Picture   jennykk11    0 Comments   Comments
  • FedEx failed to deliver on time even with "Express" shipping paid for

    My company paid for express shipping because the package was needed for a business trip and FedEx still managed to not deliver it on time. They said they would deliver it Wednesday and there was a sticker on my door saying they tried, but couldn't leave it due to it requiring a signature. They claimed they would deliver it again on Thursday and Friday and they didn't. I ended up calling them three times to talk with them and try to get this straitened out, but all they ever said was "It will be delivered tomorrow" or "It got routed to local store X and you need to... More...
    (Delivery Services)
    anotherEmail's Picture   anotherEmail    0 Comments   Comments
  • Horrible service...

    I shipped a package from a fedex shipping center on March 17, 2015.. when the package didn't get there at the designated time I called fedex to see Where my package was...(insert sarcasm)sooo two weeks later they told me my package was loss after two weeks of giving me the runaround, and told me to file a claim after I did that, they told me my claim form doesn't count the lady at the shipping center had time file the complaint and everything must go through her, like she knows the value of my things or I can even trust her, I don't know this lady, she filed the claim... I... More...
    (Delivery Services)
    kalia32's Picture   kalia32    0 Comments   Comments
  • damaged package

    i sold a item on ebay ,Ebay suggested a shipping label it was Fedex Smart post.I took the package into the fedex shipping store and that where to problem started,the package was handed off to usps 17 days after they originional shiip date and 13 days later the package was received 14 days was damage some where in shipping at this time im out of 700.00 dollars the value of the damage package no one wont to take resonsablity for the damage please help More...
  • They need to better satisfy customers needs

    I had to go to one particular location 3times because they were lazy and didn't look for my package that I know was there. I had someone call me to say it was there but when I got there yet and behold...... This is where they lack will literally be told the the wrong story by three people and it's unfair.i think when you need your stuff and you pay for it you should be able to get it.NEVER would I recommend FEDEX. More...
    (Delivery Services)
    Peace1love's Picture   Peace1love    0 Comments   Comments
  • FEDEX Workers and Delivery guy RUDE!!!

    On 3/26/2015 I had gotten a confirmation email for my package and looking at the confirmation it said package delayed!! My package was delayed because my address was apparently incorrect(which was not true at all)!!! I had made sure that the sender had the right address and confirmed with me that everything was correct!! My package was supposed to arrive 10:30am that morning of 3/26 but never showed so 10 minutes I call fedex and explained the situation and two different people I spoke with on the phone rudely straight up said "Well YOU need to make sure that the sender has the correct... More...
    (Delivery Services)
    cortmac89's Picture   cortmac89    0 Comments   Comments
  • Beware of Credit Card un-idscolsed charges

    ICouple of days ago, I went to print some copies at FEDEX location in Countryside, IL. I inserted my credit card and use the interent for 3 minutes ($.30/minute charge). I printed 22 black and white, single sided, 20 lb paper stocks. No receipt was printed. This monring, I was checking my card statement and was shocked to see that FEDEX charged my account $15.72. I called customer care and was transfered to 3 different reps. Each rep asked for my personal information. The call lasted 21 minutes. A case number was issued byt no actual assistance or courtesy was offered. I called the store... More...
    pcssolution's Picture   pcssolution    0 Comments   Comments
  • Fedex international hell

    I would not have written a negative review if I was not thrown around so much. I spoke with person after person that told me something that contradicted what the last person said. For example: I spoke with someone that told me my package had cleared customs and would be to me Thursday. The next person I spoke with on Thursday when the tracking said there was a hold on my package at customs, told me it had cleared customes and made it's way to North Miami Beach FL and transferred me to someone who could put my package on hold at that location so I could pick it up Saturday. The person I... More...
    (Delivery Services)
    Jmb484's Picture   Jmb484    0 Comments   Comments

FedEx Reviews By Product


FedEx Comments

rumsey3jack says: (11 months ago)
I'm very displeased in FedEx! I order on the 21st of Dec 2014 and was to be delivered between the 26th and 30th, its the 31st now and I spoke to a representative and they don't even no exactly where the promise ring I ordered!? I was to propose tonight when ball drops but can't now!! Very unprofessional and i told them to keep it at wharehouse ill come pick up myself and they dont no where it is!! now I have nothing to propose with! Fuck you FedEx and I will never use service again!!! All your reviews are bad and I should have read them b4 placing my order! Lesson learn from me but not by u as every review u have sucks!!!! Burn n hell FedEx!! UPS all the way everyday!

chellike says: (1 year ago)
FedEx constantly leaves door tags stuck on the outside of my building when they cant get through the secured lobby doors. I live in a 110 unit condo and fedex never writes the unit number on the door tag so we know who's tag it is. I've called about this problem before and was told that the driver should make note for whoever is to get the notice. When will you fix this!!!!

grizzssly says: (1 year ago)
you pay fedex to deliver a package and they have to have usps deliver it for the, so why not just use usps in the first place, it will get there days earlier, ive come to the conclusion, that fedex is the worst delivery service there is, 8 days to get a package half way across the states, that would take ups or usps 2 or maybe 3 days,

JasonG1979 says: (1 year ago)
I dealt with fed x 3 times it was the worst experience I've ever had. I wouldn't use fed x if they paid for it. The first time they delivered it to the wrong house 2nd time they ghost my house saying no one was there and I had the door open and I was on vacation never left a spilt saying they were there the driver probably wanted to get off at 1:00 so I'm sure he does that all the time. And the 3rd time they delivered to the wrong house again called and they acted like someone stole it, likely the next day the house they dropped it off to brought it to my house. I'm telling you use U.P.S

hamza says: (1 year ago)
Fedex is absolutely the worse delivery company ever I never get my packages.We have been having the worst time getting FedEx Express to pick up our packages..from south africa to toronto..

mccameyhospital says: (1 year ago)
We have been having the worst time getting FedEx Express to pick up our packages. I work at a small health Clinic and we have several drug screens that have needed to go out for a week. We have had this same issue reoccur for months now. We schedule they do not show up so we have to schedule again and again until finally several days later they pick it up. The driver does not show up and when they do, they do not actually come by the appropriate place for pickup. I have tried and tried to address this with customer service however, they keep giving us the run around. Fed Ex gets alot of business from our facility. They will soon be losing this business. Terrible Service and Zero follow through on complaints. Do Not Use this company.

rbenavidez0120 says: (1 year ago)
Dear Sir
It's true. I can't prove your driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. You give him to much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure you think a company as big as yours considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost your company that much. Please note, my goal is not to cost your company a million dollars. My goal is to put your company out of business. It's a worthy cause. I'm retired. What else do I have to do?

skumar says: (2 years ago)
Do not ship with fedex if it is more than 5 pounds, they do not deliver shipment and infact they will update into the system that they attempted to deliver 3 times. They will send back the item or ask us to pick from the local store
Irving texas is one among those types where you will definitely get this kind of service where more lazy guys were in this terminal

shonte says: (2 years ago)
Fedex is absolutely the worse delivery company ever I never get my packages on time, or updates on my package it maybe update me one time and that's it... I can't believe it's made it this far as a company! UGH

aprent890 says: (3 years ago)
Fedex is unreliable, poorly designed, and severely lacking in customer service. I ordered a package online who, unfortunately, uses FedEx as it's method of shipping. Because I track packages online, I knew that my package had attempted to be delivered two times- though I had not received a slip on my door indicating that they had been there. I called FedEx to find out if my package could be delivered at a convenient time or if I could pick it up somewhere close to where I am. The answer to both were no. FedEx only delivers during regular working hours- unless of course you live in a specific area they will deliver to you on Saturday. I was also informed that, even though I paid for shipping fees, I am required to drive an hour out of my way-during business hours- to claim my package withing 7 days or it will be returned to the shipper. I had to call FedEx 4 different times to receive answers I was looking for-I am still far from satisfied. The last lady I spoke to understood good customer service the most, however when I looked today she had actually not put notes into my tracking file she said she was going to. Now I am lost as to where my package is, what to do to retrieve it, who to call for information, and unsure as to whether or not I will ever receive my package. My advice to you, is avoid FedEx!!!!

themuse55555 says: (3 years ago)
I made my order several days ago and it was supposed to arrive on saturday, today. I'm waiting all day and tracking online when i finally get the message that the given address to be delivered to was wrong. I called customer service and they told me the address they had which was the correct address! I hate fedex, this isn't the first problem i've had. There is a reason i give a contact number, call the damn number, I'm sitting here waiting I can give directions! They are lazy drivers who don't deserve their jobs, low lives! I will never use fedex again and will advocate against them and preach to everyone i know and any who will listen. I hope fedex is obliterated i would cheer. Now i have to make extra efforts for a refund. I will make every attempt to get every bit of compensation i can.

chris75 says: (3 years ago)
No wonder FedeX is losing to UPS, their CEO sucks cause he cuts drivers and we pick those who delivers faster which is anyone else but FEDEX.Time to change those who cuts delivery drivers cause you can only squeeze an orange so much that those guys are not making in time...

mlindsay says: (3 years ago)
We shipped some personal food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with Fedex that we did not want to pay any import duties or charges nor any extra costs and informed both Fedex customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. Fedex confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

On shipping the courier who picked up insisted we tick a number of boxes without giving us a chance to read the very small print around them and told us that they were of no consequence. This is the first shipment we made with Fedex. We then phone every day asking about progress and when the shipment was delayed at customs we repeatedly phoned the UK and Thailand asking if any extra charges were being incurred and told them we did not accept any and would not accept any. They confirmed that if any extra charges were to be incurred we would be informed and asked for authorization before billing us.

We have now been told by Fedex today in the UK that a 1000% import duty has been negotiated and applied to our account and that as we were tricked into ticking a small box making us responsible for import duties we must pay whatever the local person negotiated even if it is ridiculous.

We think Fedex have behaved dishonestly and nastily into misinforming us and tricking us to pay for unfair charges which they lied about being not applicable. The staff do not care and are incompetent.

I Urge a boycott of FEDEX by all concerned and especially warn everyone not to use FEDEX on overseas shipments. They have an unsafe arrangement with the local customs in less honest countries like Thailand and have an open account with customs who bill them what they want and then they bill you. If you want to pay 100 times over the odds then OK use them.

jwarner175 says: (4 years ago)
Filed claim for damaged outboard motor I shipped. It was securely packaged in a rubbermade container with lots of bubble wrap and cardboard. Fedex placed heavy object on top of container and damaged engine. Filed a claim submitting all info including pictures of damage, receipts etc. Claim contact William Cobb denied claim stating it should be packaged in a wooden crate. On a side note the last time I "tried" to ship something in a wooden crate with fedex they said they will not ship in a wooden crate because it damages there belt. Why pay for insurance if Fedex will deny all claims! FEDEX SUCKS

2mhonen says: (5 years ago)
We send and receive FEDEX pkgs./envelopes each week at my place of employment. The one most common comment made by fellow co-workers is that when filling out your forms, it is often hard to bear down with the pen enough to where the info. on the last page of the form shows the mailing address, etc. clearly.
Any plans on updating your forms to help with this problem. I'm sure many of your customers have run into the same thing.

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