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FedEx Reviews

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  • Fedex international hell

    Sent a package 2 day to Shanghai from lax. It has been on hold in customs for over a week because someone at fedex China entered the wrong weight, shipping into the computer. FedEx in the USA has been sending messages every day and China fedex takes forever to resolve the situation. So there are problems in the U.S. and China where fedEx does not resolve problems for you. In fact you have to tell them what the problem in China is. On top of that at night they use a customer service in a place where the workers probably speak Spanish as a main language and where you can't understand... More...
    (Delivery Services)
    Bkoyama's Picture   Bkoyama    0 Comments   Comments
  • Not impressed with FedEx

    A package was to be delivered today to my home. At 1:00pm I checked the mail and there was a notice from Fedex that they had tried to deliver my item. The notice stated that they would return before 4:00 pm. At 5:30 I had still not heard from them. I then found a final delivery notice on my mailbox. I checked to make sure my intercom was working and now believe that the delivery person did not even call up to my residence but rather just stuck a sign on my mailbox both times. Now, I paid for home delivery. Because the driver was obviously in too big a hurry to properly deliver my... More...
    (Delivery Services)
    Ttkristin's Picture   Ttkristin    0 Comments   Comments
  • FedEx Saves the Day!!!!!

    On a Monday that did not lend itself to being an easy one, I YES ME, managed to drop my cell phone into a self serve FedEx drop box. You may say "way to go" which is far less than what I said to myself as I was dialing the 800 number listed on the box. The customer service rep I dealt with felt my pain (I am thinking I not the only unlucky sod that may have done this) and proceeded to contact the dispatch office that handled that area. He assured me that I would be called back but it would most likely be at the time of day that the box was emptied (late afternoon). While I... More...
    (Delivery Services)
    julbartol's Picture   julbartol    0 Comments   Comments
  • Delivery

    Package delivered to wrong address. And no ETA on when I will get my package. It has been over 30 hours since FEDEX was advised that my package is at the wrong address and NO ONE knows when I will get my package. Customer service is horrible. There is not time frame and no one came get in touch with the driver. I called several times and no change. This is the worst experience ever. I will tell my company, and family and friends never to use you again. How do you not have a window for deliver times especially when you leave someone elses property at the wrong address. This should be a... More...
    (Delivery Services)
  • Horrible Service

    My package was delivered to the wrong address on March 5. It was left on the porch as no signature was required. The homeowner was kind enough to let FedEX know that they had the wrong address. This was only 2 hours after it was left. 30 hours later my package was still not delivered. I contact FedEX 5 times and no one could give my a time when my package would be picked up and delivered to my. FEDEX does not have a time window, and they have a horrible customer service. I am letting my business know not to use them anymore. As of this writing I still do not have my package and no one can... More...
    (Delivery Services)
    dissat720's Picture   dissat720    0 Comments   Comments
  • Package was in town - FedEx just did not deliver for 2 days - HOUSTON

    PAID $47.82 for expedited overnight delivery with FedEx. BIG MISTAKE. Failed to deliver the package. The FedEx staff DID NOT CARE. They offered NO SOLUTIONS. I would forgive them for making a mistake. THEY REFUSE TO TRY TO MAKE IT RIGHT AND THEY JUST DON'T CARE. This is just wrong!!! The package was in town by 8:10 am at the sorting center, but the FedEx team did not get it on a truck for delivery. Did not deliver that afternoon. Did not deliver the NEXT MORNING. Finally brought the package in the afternoon as the training was ending. CUSTOMER SUPPORT TELLS ME THAT I... More...
    (Delivery Services)
    KERRYWEBB's Picture   KERRYWEBB    0 Comments   Comments
  • Overnight Air

    I had a guarantee of overnight air on a package coming from Missouri. I live in Florida and it was guaranteed to be delivered on March 5, 2015 by 3:00 p.m. EST. It is now March 6, 2015 and even though I have spoke with customer service, they can give me no idea when my package will be delivered. It is still in Memphis, TN. This failure by FedEx will most likely result in the loss of a real estate transaction for me. The documents that were to be received needed to be here today. I know that this could have been overnighted by U.S.P.S. and I would have received it. So I may lose the sale of... More...
    (Delivery Services)
    chadbandlaw's Picture   chadbandlaw    0 Comments   Comments
  • FedEx damaged by property, called me a liar, & denied claim for loss

    Your driver crushed guttering on my carport & ran over 2 large concrete flower planters smashing them into pieces. Driver said to my son "sorry that I got on your pots" & then he hurriedly left. I filed a claim & you guys denied payment because driver didn't admit he did it. First of all, do you really expect he to say he did it? His job is at risk, of course he's not going to say he's guilty. Second, if I was going to make up a false claim I would invent more damage than this. I think you are very wrong for not repairing & replacing my losses. Not... More...
    (Delivery Services)
    csut65's Picture   csut65    0 Comments   Comments
  • GRound delivery

    DO NOT do business with fedx use to be a very good company on delivery not any more save money go with post office or UPS will not honor delivery dates I understand weather is a problem and I dont want anyone to get hurt on roads but they could delivery on days like sat to get your packages to you in a timely matter like ups or post office and they will not refund your money.SAVE MONEY go UPS or local POST OFFICE More...
    (Delivery Services)
    heidi73's Picture   heidi73    0 Comments   Comments
  • Lost Shipment

    Our company received a contract to provide the Apple Iphone 6 to a West African government for upcoming elections. We shipped the product on 1/9/15 in a large, heavy duty container, pad locked and shrink wrapped. The value of the shipment was $49,600. The package was lost and found several times during shipment and by the time the package made it to the destination (over three weeks late), the container was open and the majority of goods lost. We wrote to FedEx and provided all receipts for the purchase of phones and pictures of the package and asked to be compensated for the loss of... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • FedEx First overnight

    The worst experience ever, I will never use FedEx again for next day shipping. I shipped my overnight envelope out of Rochester, NH for delivery to Milford Maine. Next day, it's not anywhere's near Maine. It was in Memphis TN at the sort station, I shipped this package out on 2/18/15 and today is the 20th, they had it on the truck in Bangor Maine for delivery. States in the tracking, dellivery not attempted at 6:14 PM, because of weather. The sun was shining in Bangor and they had maybe two inches of snow yesterday. I want my shipping fee reimbursed they charged me 31.95 for a... More...
    (Delivery Services)
    amussoemtp's Picture   amussoemtp    0 Comments   Comments
  • FedEx Shipping

    I did not know the policy of FedEx and did let me know about their rules when I had no choice for deliveries. They just called me and told that you have to go to airport and pick it up. You probably know that airports are usually in shitty locations for public transport. So I will have to spend around 3 hours to pick it up. When I asked costumer service department why I should use FedEx instead of DHL he told me that it is my option. That FedEx has it's own policy and they are not trying to be better than DHL. Anyway...avoid FedEx even when you order from eBay. More...
    (Legal Services)
    Slava's Picture   Slava    1 Comments   Comments
  • Worst Service

    I'd never thought I would prefer USPS to ship my package instead of this terrible service. Fedex was supposed to have my package at my house in two days, but two days later it hasn't even shipped. What kind of foolish service is this. I called and they tell me its because there is 18 inches of snow in Phoenix AZ(where it's shipping from). Are you serious? There is no way. For them to not even move my product to a hub close to me at least, astonishes me. I hope to never have to use this service ever again. Usps, ups way more reliable. More...
    (Delivery Services)
    Friskeh's Picture   Friskeh    0 Comments   Comments
  • FedEx claims 'Delivered' and Package never received FedEx

    I ordered some items from Zale Corp for Valentine day gift. Tracking record shows the item left on Feb 7, 2015, supposedly delivered on Feb 11, 2015 at 2:11 PM at the front door. I did not see the package. I have camera at the front door, when anyone comes, I get an email with picture with time stamps. I explained to FedEx that I do not have the package and no email was received around 2:11 PM on Feb 11, 2015. This is a proof that the driver must have misdelivered it. FedEx said the delivery driver would contact them and they would let me know. On Feb 13, driver came by and kept insisting... More...
    (Delivery Services)
    ashresth's Picture   ashresth    0 Comments   Comments
  • Charge excessive fee without customer knowledge

    DO NOT USE FEDEX any more. If you use credit card, they will charge you an amount more than the amount shows in your receipt. I've been using FedEx to sen destuff for my daughter in college more than 2 years. First I used online account to create my own label. Turned down they charged me more than 20% each time compare with the receipt I have. I called and customer service said because I might not round up the size of the box or blah blah%u2026Since then I brought my packages to FedEx office. They gave me receipt, I thought it's done. I've just found out in 3 receipts I paid... More...
    (Delivery Services)
    Tofu's Picture   Tofu    0 Comments   Comments
  • FedEx Home No Delivery

    I live in a rear lot with a long driveway. Ups never has a problem delivering. USPS never has a problem delivering. FedEx usually doesn't have a problem delivering. FedEx Home always has a problem delivering. They claim my driveway is icy when it is not. Business is closed when it is not even a business and I am home waiting for the package. I pay extra for expedited delivery and I get screwed. More...
    (Delivery Services)
    steviefnb's Picture   steviefnb    0 Comments   Comments
  • hate how they handle business

    I will never in my life order anything if it gotta come by Fed ex been waiting on my package track it said it be deliver today called it's in transit to bowling green won't be here till tomorrow pissed can say never had prob with ups so I guess that's what I will stick to if I gotta order anything if I paid for sum thing I expect it to be here when it says it's gonna be here that's why i hate ordering anything cause bullshit like this More...
    (Delivery Services)
  • package did not arrive on time

    my fiancé had to leave for a couple of day for training for her job, I wanted to surprise her when she got back, so I order some really nice flowers for her I had them ordered with fedex overnight delivery, and I never got them until 3 days later from the delivery date, and of course it was to late to surprise her with them since they arrived late. last time I ship with FedEx when I need a package to arrive on time. More...
    (Delivery Services)
    seek1310's Picture   seek1310    1 Comments   Comments

    The worst delivery experience I have ever had. For almost two weeks I have been trying to get my package (a couch) delivered. First, I called to change the date and the CSR went online for me and did a hold. I told her through Feb 5 to deliver on Feb 6. The next day I receive an email notice it will be delivered Feb 9. WHAT? Call #2 to tell them they made a mistake NOT through the 6th but to deliver on the 6th. He tells me he will contact the delivery station and get it changed and they will call me back in less than 2 hours. I wait until the next day, no call so I make Call #3 and explain... More...
    (Delivery Services)
    yar1960's Picture   yar1960    0 Comments   Comments
  • Fedex: False Shipping Advertisement

    To start off, I would like to say that I never write reviews, and for me to actually open my computer and take time to do this is unbelievable. I ordered a package and selected one day shipping. Normally, I would be satisfied with standard, but I needed my purchase ASAP, so I paid extra... a lot extra. My dissatisfaction comes from the fact that I didn't receive my package "next business day", which should be guaranteed hence the price. I called customer service and as you can guess they were no help, so I've wrote this to inform anyone who wants one day shipping, to... More...
    (Delivery Services)
    Spc56's Picture   Spc56    0 Comments   Comments
  • FedEx KILLED/let my salt water fish & creatures

    FedEx killed fish and other salt water creatures due to late delivery.... Promised delivery time was BY 3:00. Package arrived in Warwick RI (where the tempertures have been in SINGLE DIGITS with high temp of 32) at 6:43 AM was PUT ON truck at 2:59 PM (again PROMISED delivery time was 3:00PM) and finally arrived at 5:00 PM. As the salt water creatures sat in cold possibly freezing warehouse then on truck for TEN (10) HOURS and 15 minutes. Needless to say the salt water creatures were DEAD on arrival. Long story short.... FedEx KILLED living creatures More...
    fedexsucks1's Picture   fedexsucks1    0 Comments   Comments
  • Do not ship FedEx

    Worst business I have ever dealt with. I had purchased an item offline and it was shipped through FedEx. FedEx delivered the package to an address that I have not lived at in years. Will it was returned to FedEx and then "lost". There was no way possible that the shipper would have the old address and it was returned to FedEx, so it's completely their mistake. I have been on the phone with FedEx for over a month now because I have not received a refund or anything. Their customer service sucks, everyone that works there talks in circles and they lie to their customers. I will... More...
    (Delivery Services)
    jwaters's Picture   jwaters    0 Comments   Comments
  • FedEx did not even try to deliver my package, even though the system said they did.

    They told my daughter to send a package to a business via home delivery. This was on Friday for a Saturday delivery and the driver never even tried to deliver (both FedEx and the drive admitted this fact) it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for they were not able to deliver it until Tuesday because home delivery is not open on Monday! So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me. On top of all this, they make you jump through over 1 hour on the phone to even try to get... More...
    (Delivery Services)
    TroyW's Picture   TroyW    0 Comments   Comments
  • Over and over and over

    I will NOT ever use fedex again for any shipping for personal or buisness use. I was extremely let down with the customer service of Fedex. I was met with several rude customer service reps right off the bat when trying to schedule a pick up at our location for an international shipment. First off I scheduled a pick up and he showed up late the first time, didnt show up AT ALL the second time and the third time he was late AGAIN. Now the FORTH time i am waiting AGAIN for the late driver now several hours late. Customer Service cannot do anything for you if you dont have a tracking number.... More...
    (Delivery Services)
    HDB1993's Picture   HDB1993    0 Comments   Comments
  • terrible delivery service

    I ordered a pair of expensive boots from the walking company. The first problem arose when fedex failed to pick up the package for 5 days. When it finally shipped, I was given a delivery date 4 days later. The day of delivery came and as I waited at home, I kept checking the tracking info. Midmorning the tracking info stated incorrect address call fedex. I called and confirmed that the address on the package is indeed my address. I gave cross streets and the main road we live a block off of. I described our house, its position on the block, where are address is visible in two... More...
    (Delivery Services)
    MGMOM's Picture   MGMOM    0 Comments   Comments
  • FedEx destroyed and then DISPOSED OF priceless object being shipped

    My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically hand-carved wooden swan that they had purchased when they lived in Hong Kong. It was about 15 pounds, and about 2 feet in length. I took the swan and a few other small items to PakMail in Seneca SC to have them shipped to me at home, and I emphasized to Andrew at PakMail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused. Andrew assured me that they... More...
    (Delivery Services)
    jarnold72's Picture   jarnold72    0 Comments   Comments
  • Online Shipment

    I an very disappointed in the business that goes on with fedex. They claimed that my delivery didn't arrive because "Customer not available or business closed". I was home all day and never received a single knock on the door and the shipment went out this morning. I've been waiting this product for over a week now and after today I'm not sure if I will use fedex again. More...
    Vanisos's Picture   Vanisos    0 Comments   Comments
  • No Delivery of product

    I was sent a Christmas present from friends in Central California. The gift was from the Rocky Mountain Candy co. ( according to FEDEX) I did not receive said package. I requested the package be delivered to a FEDEX Office as I was not going to be home on the delivery date they provided. I laster received via their wabsite a confermaqtion on the change of delivery address and the package was delivered to that location. When I went to pick up the package I was told it was not available.Customer service & executive asst. to CEO not responsive either.That indicated it was just my loss... More...
    (Delivery Services)
    w6jzf's Picture   w6jzf    0 Comments   Comments
  • Parcel not delivered in 2 weeks

    Hello Team, We are a regular user of Fedex express services and we sent a shipment with parcel tracking number 772386173228 on 24th December 2014 to Kazakhstan, however it has not been delivered yet and from the date of 29th December it is showing in Frankfurt location and after that nothing has been updated. Following up numerous time with the shipping agent in Jaipur we have not received any satisfactory answer. This parcel has to be delivered in couple of days as this is now really urgent. Could someone please look into this issue at the earliest. Your urgent attention would highly be... More...
    (Delivery Services)
  • FedEx delivered a dishwasher when no one was home

    Hello, A new dishwasher was delivered to our home when no one was there. The driver was left there in front of the house (not even on the porch) on the evening of January 3, 2015, in sleety and snowy weather. The driver claimes to have gotten a signature, but my husband was not there to sign, so I can only imagine that the driver signed the delivery form himself. Shame on FedEx, and shame on the appliance companies who use this service. I won't be using them again, if they allow this to happen to their customers. More...
    (Delivery Services)
    jkod100's Picture   jkod100    0 Comments   Comments
  • Federal express

    I have never seen such a poorly run company. A overnight delivery shipped on Wednesday that neede to be in my hands by Friday and I'm still fighting to get the package delivered. I've been told that it had an attempted delivery twice (a lie) why wasn't it left, there was no signature required. I was told I'd have the package by 8pm Friday night, again no delivery. Then told package was located in the closest Fed Ex ctr. And I had to come and get the package myself (a hour and a half round trip). It's now Saturday late afternoon and I'm still waiting. I've... More...
    (Delivery Services)
    Msandford's Picture   Msandford    0 Comments   Comments
  • false commitment on delivery

    delivery type = Overnight package submit date - 30/12/14 package delivery date on submission=01/01/15 complaint date = 02/01/14 package status =not deliverd expected deliver as cs says=03/01/14 i had a package which was urgent, and still they said tomorrow will be delivered but the delivery type was "Overnight delivery" and its should be delivered on any circumstances.Fog,temp and not had a delivery office there so gave it to other courier service ,these all are make falsify your commitment towards customer, As you were well renowned international business in courier... More...
    (Delivery Services)
    rishis's Picture   rishis    0 Comments   Comments
  • Never opt for FEDEX international shipment.

    NEVER CHOOSE FEDEX FOR INTERNATIONAL SHIPMENT AS WELL AS DOMESTIC. Horrible service at extreme. They charge a lot and service is worth for 0.1% of what we pa. This does not happen for me first time, it's 2nd. Also It happened for my 4 friends. The below words are the mail that I sent to FEDEX Customer support team. Headline: Customs clearance of your shipments AWB NO: 772415426632 Even though I submitted KYC docs and 2 ID proof Documents long while, Why there is delay in customs clearance? I paid $14 for the shipment and I am well aware that I have to pay customs duty charges and... More...
    (Delivery Services)
    karthickscse's Picture   karthickscse    0 Comments   Comments
  • Did NOT deliver in time stated

    I waited all-day, 8am to 8pm Tuesday 23rd December, I received NO delivery by Fedex. I was expecting a delivery of a fresh goose. This is a perishable item. The Goose was collected by Fedex on the 21st of December. The parcel was delivered on the 29th December and was left at back gate. I now have a rotten Whitney Farm - Goose. I now have the task of removing goose in its damage box to the tip. I also had to purchase a replacement Turkey on the 24th of December. More...
    (Delivery Services)
    JohnBB's Picture   JohnBB    0 Comments   Comments

    My order was picked by Fedex from Jaipur (tracking id 772334047070) in 20th Dec 2014 and it was to be delivered by 23rd Dec to Guwahati. But from 21st Dec 2014 its status is in "transit" in Kolkata.I have called more than 50 times and also lodged complaint but still after 5 days it is in Kolkata Airport and no fedex guy is able to answer why this item is stucked there for 5 days.Fedex has spoiled by business and I am realy upset and helpless as I could not find out the way how to get my package. More...
    (Delivery Services)
    SLOKA's Picture   SLOKA    0 Comments   Comments

FedEx Reviews By Product


FedEx Comments

rumsey3jack says: (3 months ago)
I'm very displeased in FedEx! I order on the 21st of Dec 2014 and was to be delivered between the 26th and 30th, its the 31st now and I spoke to a representative and they don't even no exactly where the promise ring I ordered!? I was to propose tonight when ball drops but can't now!! Very unprofessional and i told them to keep it at wharehouse ill come pick up myself and they dont no where it is!! now I have nothing to propose with! Fuck you FedEx and I will never use service again!!! All your reviews are bad and I should have read them b4 placing my order! Lesson learn from me but not by u as every review u have sucks!!!! Burn n hell FedEx!! UPS all the way everyday!

chellike says: (6 months ago)
FedEx constantly leaves door tags stuck on the outside of my building when they cant get through the secured lobby doors. I live in a 110 unit condo and fedex never writes the unit number on the door tag so we know who's tag it is. I've called about this problem before and was told that the driver should make note for whoever is to get the notice. When will you fix this!!!!

grizzssly says: (8 months ago)
you pay fedex to deliver a package and they have to have usps deliver it for the, so why not just use usps in the first place, it will get there days earlier, ive come to the conclusion, that fedex is the worst delivery service there is, 8 days to get a package half way across the states, that would take ups or usps 2 or maybe 3 days,

JasonG1979 says: (8 months ago)
I dealt with fed x 3 times it was the worst experience I've ever had. I wouldn't use fed x if they paid for it. The first time they delivered it to the wrong house 2nd time they ghost my house saying no one was there and I had the door open and I was on vacation never left a spilt saying they were there the driver probably wanted to get off at 1:00 so I'm sure he does that all the time. And the 3rd time they delivered to the wrong house again called and they acted like someone stole it, likely the next day the house they dropped it off to brought it to my house. I'm telling you use U.P.S

hamza says: (9 months ago)
Fedex is absolutely the worse delivery company ever I never get my packages.We have been having the worst time getting FedEx Express to pick up our packages..from south africa to toronto..

mccameyhospital says: (10 months ago)
We have been having the worst time getting FedEx Express to pick up our packages. I work at a small health Clinic and we have several drug screens that have needed to go out for a week. We have had this same issue reoccur for months now. We schedule they do not show up so we have to schedule again and again until finally several days later they pick it up. The driver does not show up and when they do, they do not actually come by the appropriate place for pickup. I have tried and tried to address this with customer service however, they keep giving us the run around. Fed Ex gets alot of business from our facility. They will soon be losing this business. Terrible Service and Zero follow through on complaints. Do Not Use this company.

rbenavidez0120 says: (10 months ago)
Dear Sir
It's true. I can't prove your driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. You give him to much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure you think a company as big as yours considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost your company that much. Please note, my goal is not to cost your company a million dollars. My goal is to put your company out of business. It's a worthy cause. I'm retired. What else do I have to do?

skumar says: (10 months ago)
Do not ship with fedex if it is more than 5 pounds, they do not deliver shipment and infact they will update into the system that they attempted to deliver 3 times. They will send back the item or ask us to pick from the local store
Irving texas is one among those types where you will definitely get this kind of service where more lazy guys were in this terminal

shonte says: (1 year ago)
Fedex is absolutely the worse delivery company ever I never get my packages on time, or updates on my package it maybe update me one time and that's it... I can't believe it's made it this far as a company! UGH

aprent890 says: (2 years ago)
Fedex is unreliable, poorly designed, and severely lacking in customer service. I ordered a package online who, unfortunately, uses FedEx as it's method of shipping. Because I track packages online, I knew that my package had attempted to be delivered two times- though I had not received a slip on my door indicating that they had been there. I called FedEx to find out if my package could be delivered at a convenient time or if I could pick it up somewhere close to where I am. The answer to both were no. FedEx only delivers during regular working hours- unless of course you live in a specific area they will deliver to you on Saturday. I was also informed that, even though I paid for shipping fees, I am required to drive an hour out of my way-during business hours- to claim my package withing 7 days or it will be returned to the shipper. I had to call FedEx 4 different times to receive answers I was looking for-I am still far from satisfied. The last lady I spoke to understood good customer service the most, however when I looked today she had actually not put notes into my tracking file she said she was going to. Now I am lost as to where my package is, what to do to retrieve it, who to call for information, and unsure as to whether or not I will ever receive my package. My advice to you, is avoid FedEx!!!!

themuse55555 says: (2 years ago)
I made my order several days ago and it was supposed to arrive on saturday, today. I'm waiting all day and tracking online when i finally get the message that the given address to be delivered to was wrong. I called customer service and they told me the address they had which was the correct address! I hate fedex, this isn't the first problem i've had. There is a reason i give a contact number, call the damn number, I'm sitting here waiting I can give directions! They are lazy drivers who don't deserve their jobs, low lives! I will never use fedex again and will advocate against them and preach to everyone i know and any who will listen. I hope fedex is obliterated i would cheer. Now i have to make extra efforts for a refund. I will make every attempt to get every bit of compensation i can.

chris75 says: (2 years ago)
No wonder FedeX is losing to UPS, their CEO sucks cause he cuts drivers and we pick those who delivers faster which is anyone else but FEDEX.Time to change those who cuts delivery drivers cause you can only squeeze an orange so much that those guys are not making in time...

mlindsay says: (3 years ago)
We shipped some personal food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with Fedex that we did not want to pay any import duties or charges nor any extra costs and informed both Fedex customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. Fedex confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

On shipping the courier who picked up insisted we tick a number of boxes without giving us a chance to read the very small print around them and told us that they were of no consequence. This is the first shipment we made with Fedex. We then phone every day asking about progress and when the shipment was delayed at customs we repeatedly phoned the UK and Thailand asking if any extra charges were being incurred and told them we did not accept any and would not accept any. They confirmed that if any extra charges were to be incurred we would be informed and asked for authorization before billing us.

We have now been told by Fedex today in the UK that a 1000% import duty has been negotiated and applied to our account and that as we were tricked into ticking a small box making us responsible for import duties we must pay whatever the local person negotiated even if it is ridiculous.

We think Fedex have behaved dishonestly and nastily into misinforming us and tricking us to pay for unfair charges which they lied about being not applicable. The staff do not care and are incompetent.

I Urge a boycott of FEDEX by all concerned and especially warn everyone not to use FEDEX on overseas shipments. They have an unsafe arrangement with the local customs in less honest countries like Thailand and have an open account with customs who bill them what they want and then they bill you. If you want to pay 100 times over the odds then OK use them.

jwarner175 says: (3 years ago)
Filed claim for damaged outboard motor I shipped. It was securely packaged in a rubbermade container with lots of bubble wrap and cardboard. Fedex placed heavy object on top of container and damaged engine. Filed a claim submitting all info including pictures of damage, receipts etc. Claim contact William Cobb denied claim stating it should be packaged in a wooden crate. On a side note the last time I "tried" to ship something in a wooden crate with fedex they said they will not ship in a wooden crate because it damages there belt. Why pay for insurance if Fedex will deny all claims! FEDEX SUCKS

2mhonen says: (4 years ago)
We send and receive FEDEX pkgs./envelopes each week at my place of employment. The one most common comment made by fellow co-workers is that when filling out your forms, it is often hard to bear down with the pen enough to where the info. on the last page of the form shows the mailing address, etc. clearly.
Any plans on updating your forms to help with this problem. I'm sure many of your customers have run into the same thing.

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