FedEx Complaint
Over and over and over
I was met with several rude customer service reps right off the bat when trying to schedule a pick up at our location for an international shipment.
First off I scheduled a pick up and he showed up late the first time, didnt show up AT ALL the second time and the third time he was late AGAIN. Now the FORTH time i am waiting AGAIN for the late driver now several hours late.
Customer Service cannot do anything for you if you dont have a tracking number. Although their delivery driver picked our package up and took it with him, with no one on premise and left no tracking #. They did not have proper information to ship the international shipment so instead of returning to us right away, they waited a week until i had to call customer service to try and find the package. I find out it has been sitting in the station, and was told our number is disconnected which it is not. Either way our address is the same so why was it not automatically returned to us. Instead it was thrown on a shelf and forgotten about. When i call customer service I am met with alot of dead ends, for myself and the person on the other end of the phone. First they tell me it is impossible for the driver to take a package without anyone on site without a label ( yet he did ) and then they are unable to track any package that does not have a tracking # ( Yet he did not leave anything )
The professional level of this driver is slim to non and the company itself is doing nothing to cure the disappointed I have for Fedex. Our customer is in need of this package and now we are weeks behind because FEDEX cannot get it together. I ask for compensation to our customer ( who is paying for the shipping ) for the EXTREME delay on receiving the package they have already purchased, I am met with the " we can not do anything to help you "
This will be the last time i use fedex for any of our shipping needs. We need a carrier that will get our package to the customer on time,that actually own a watch and can show up for a scheduled pick up on time.
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