FedEx Complaint
Reviewed by
FEDEX
Im Very Appauled in the service im currently recieving from Fedex SA. After countless phone calls to track my URGENT parcel i was told so many different stories, 1) It cannot be found on the system, Called again spoke to someone else 2) I need to now make payment of R600 for customs and Vat - I have used Fedex a few times before and have NEVER had to pay as the values are always very low. I have actually stopped using Dhl and Recomended Fedex to everyone i know. Well i take that all back!
Why do i need to now pay R600 when before i didnt pay the customs?? This makes no sense as my value now is a lot lower than my last shipment.
3) My shipment is sitting in JNB and i was told i will only recieve it next week??? how is this even possible? Im in the freight industry myself and JNB to durban is maximum 1 day.
The worst Service.
Why do i need to now pay R600 when before i didnt pay the customs?? This makes no sense as my value now is a lot lower than my last shipment.
3) My shipment is sitting in JNB and i was told i will only recieve it next week??? how is this even possible? Im in the freight industry myself and JNB to durban is maximum 1 day.
The worst Service.
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